Partner Solution Architect

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Amazon Web Services (AWS) is seeking a Partner Solution Architect with a Unified Communications and Collaboration (UC&C) background to enable new capabilities for our customers to design and deploy UCaaS/CCaaS solutions on AWS. You are responsible for the technology, strategy, and senior level relationships with strategic and/or fast-growing Independent Software Vendors (ISV).

The Partner Solutions Architect will be responsible for creating, and driving, the technical strategy with assigned ISV partners, taking the lead on go-to-market products built-on and/or integrated with AWS. Collaborating with your partners, you will craft highly scalable, flexible, and resilient cloud architectures that provide solutions to solve customer business problems and accelerate the adoption of AWS services. In collaboration with your team at AWS, you will drive revenue growth through customer adoption of partner solutions on AWS.

You will also have the opportunity to build your cloud brand, leaving your mark with whitepapers, webinars, event presence, and innovative new patents for what could potentially be a future AWS product or feature. You will also need to be adept at interacting, communicating and partnering with other teams within AWS; such as services teams, marketing, and professional services, as well as representing your team to executive management.

This position can be located in San Francisco, Seattle, Arlington, New York, or Austin

**Must be open to travel at least 30% including international**

Key job responsibilities

• Work with partners as a strategic advisor to deeply understand their business and technical needs.
• Develop solutions that make the best use of the AWS services like AWS EC2, EKS, ECS, SageMaker and other communications platform for interactive voice response (IVR), automatic call distribution, and integration with other AWS services for data storage and analytics.
• Collaborate with AWS field sales, training, and support teams to ensure partner success.
• Exhibit Thought Leadership by evangelizing AWS Services and ISV solutions that benefit customers. Share best practices through forums such as AWS blogs, whitepapers, reference architectures and public speaking events such as AWS Summit and AWS re:Invent.
• Act as technical liaison between partners and the service engineering teams, providing product improvement feedback to AWS developers and accelerating the adoption of new features in customer deployments.
• Provide one-to-few and one-to-many training sessions to transfer knowledge to builder considering or already using AWS.
• Capture and share best-practice knowledge among the AWS solutions architecture community.
• Build deep relationships with senior technical individuals within partners to enable them to be cloud advocates.
• Act as a technical liaison between partners, service engineering teams, and support.
• Hands on experience and be able to develop proof-of-concepts for solutions involving AWS services.
• Driving product integrations between partner products and AWS services
• Proving thought leadership in the form of publishing blog posts, public speaking, white papers and reference architectures

A day in the life

• Meeting partner product managers and engineering teams to talk about blockers or get feedback about ongoing build activities.
• Building and testing a Proof of Concept (PoC) or create a code sample.
• Writing a blog post or white paper.
• Spending time consuming technical news and learning about the latest happenings in the market and software community.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

• 2+ years of design, implementation, or consulting in applications and infrastructures experience
• 3+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 4+ years of IT development or implementation/consulting in the software or Internet industries experience
• 2+ years of experience with Unified Communications and Collaboration role involving the design, development, and implementation of complex voice/video solutions. Recent and demonstrable hands-on experience with AI/ML, GenAI workloads.

• Experience working within software development or Internet-related industries
• Experience migrating or transforming legacy customer solutions to the cloud
• Experience working with AWS technologies from a dev/ops perspective
• Deep hands-on expertise in configuring and building CCaaS or UCaaS solutions including IVR Contact Flows, Lambda coding, Amazon Lex, ACD Routing, Telephony integration, and SIP Trunking.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.