Loss Mitigation Specialist I

6 hours ago

Columbia, South Carolina, United States Farm Credit Services of America Full time
Description

Loss Mitigation Specialist I ⁠(Hybrid - Columbia, SC)

The Loss Mitigation Specialist I provides exceptional customer service through loss mitigation administration, reporting, and ancillary functions, managing special requests within communicated service level agreements.

What You'll Do

  • Process partial lien releases and special requests (e.g., Release of Liability, Easements, Subordinations) in accordance with Bank, investor, and insurer guidelines.
  • Review and prepare lien releases and DMV mobile home title releases for execution by senior leadership.
  • Track and monitor special requests using internal systems (e.g., CSG Assyst) and update procedures as needed.
  • Collaborate with sub-servicers to resolve issues and ensure accurate handling of special requests.
  • Monitor foreclosure and bankruptcy processes to ensure compliance with investor and statutory requirements.
  • Order appraisals, inspections, and Broker Price Opinions to support loss mitigation efforts.
  • Coordinate with investors and sub-servicers to determine borrower eligibility for loss mitigation programs and ensure compliance.
  • Conduct monthly and quarterly reporting, including non-accrual reviews, TDR recommendations, and ASC310 reports.
  • Manage real estate owned loans guaranteed by Farmer Mac, including marketing, sale recommendations, and delinquency reporting.
  • Perform additional duties as assigned, including backup support for loan setup and reporting functions.

What You'll Need

  • Associate's degree in business or related field.
  • A minimum of 1-2 years of experience working with loss mitigation, foreclosures, bankruptcies, special requests preferred.
  • Strong knowledge of collection policies, laws, and regulatory compliance.
  • Excellent communication, follow-up, problem-solving, and analytical skills.
  • Proven ability to work independently, manage multiple priorities, and perform under pressure.
  • Skilled in resolving issues across departments while maintaining professionalism and confidentiality.
  • Comfortable interacting with diverse personnel at all organizational levels.

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