Pantry Service Representative

About Agora Refreshments

Agora Refreshments is a full-service, customer-obsessed, breakroom-supply company, creating vibrant and refreshing workplace experiences. From modern water and coffee equipment to curated snacks, craft beer, wine, and cold brew on tap, we redefine office culture. Serving satisfied customers across Seattle, WA, Portland, OR, and Austin, TX, we bring a personalized touch to every workplace we serve.

We're looking for people who are eager to challenge the status quo, who see detail as the difference between good and great, and who believe that their work can bring joy and connection to others. At Agora Refreshments, you'll join a diverse team where your ideas are valued, your enthusiasm is contagious, and where every role contributes to our collective mission of refreshing lives. If you're adaptable, passionate about quality, and ready to be part of a team that cares as much about innovation as it does about community, you're exactly who we want on board.

Agora Refreshments provides health and time-off benefits because we believe that supporting our employees' well-being is essential to their success and our collective growth. All full-time employees (30+ hrs) are eligible to enroll in our Medical, Dental and Vision insurance. We also provide Long Term Disability and Life insurance at no cost to the employee. Agora Provides Paid Time Off including Vacation, Sick and 11 paid holidays to ensure all employees have some time to rest, recharge and spend time seeing the people and doing the things we love.

Agora Refreshments is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristic. We believe in creating a diverse and inclusive community where every individual is empowered to share their unique perspectives. If you require any reasonable accommodations during the recruitment or hiring process, please let us know.

Upon request, alternative formats and support for non-English speakers, as well as accommodations pursuant to the Americans with Disabilities Act (ADA), are available.

Summary:

The Pantry Service Representative is responsible for safely and efficiently delivering food and pantry supplies to various clients or locations as part of the Agora Refreshments Customer Success Team. This role involves the transportation, loading, unloading, tracking and merchandising of pantry goods, ensuring quality, accuracy, and timely delivery in a fast-paced environment.

Key Responsibilities:

• Delivery of Pantry Supplies: Transport a variety of pantry items (including dry goods, canned/bottled beverages, refrigerated food, kegs, Bevi bibs and other non-perishable items) to designated locations throughout the greater Portland area.
• Loading and Unloading: Efficiently load and unload pantry supplies, ensuring proper handling to avoid damage or spoilage. As well as following proper safety protocols to lower injury risk.
• Route Planning: Follow designated delivery routes while adhering to schedules. Ensure timely delivery and adjust routes as needed based on traffic or other unforeseen circumstances. Prioritizing and organizing daily routes to be as efficient as possible
• Inventory Management: Ensure that all deliveries are completed in accordance with orders. Confirm that all pantry items are included and verify quantities for accuracy.
• Equipment Maintenance: Perform basic preventative maintenance to Agora Supplied machines.
• Customer Service: Provide excellent customer service by maintaining a professional demeanor, responding to client needs or concerns, and ensuring a positive experience with each delivery. Maintaining excellent customer service
• Safety and Compliance: Follow all safety regulations, including the proper use of lifting equipment, safe driving practices, and adherence to food handling guidelines. Ensure that deliveries comply with food safety standards and other relevant regulations.
• Vehicle Maintenance: Help maintain the assigned delivery vehicle, including maintenance of cleanliness, tire pressure, and fuel levels, and report any issues to the supervisor.
• Documentation: Complete necessary paperwork, such as delivery receipts, inventory logs, and delivery forms. Ensure that all documentation is accurately filled out and submitted.
• Communication: Keep open lines of communication with Customer Success Manager and Route Support Team to report any delays, accidents, or issues during delivery. Maintain regular communication with clients to confirm delivery times and details.
• Fulfilling stock levels of coffee, snacks, beverages, and related products at customer sites
• Servicing/cleaning coffee systems and related equipment
• Physical labor: Lifting, carrying, and otherwise transporting large totes of product weighing 40-90 lbs frequently

Qualifications:

• High School Diploma or equivalent (preferred).
• Valid Driver's License: Must have a clean driving record and the ability to operate delivery vehicles, including vans or box trucks.
• Experience: Previous experience as a delivery driver or in a foodservice environment is preferred.
• Physical Ability: Ability to lift and carry heavy items (Frequently lifting 50 lbs or more) and perform tasks that may involve bending, stooping, and standing for extended periods.
• Customer Service Skills: Strong communication and interpersonal skills, with a focus on delivering excellent service to clients.
• Time Management: Ability to manage time effectively, prioritize deliveries, and meet deadlines.
• Attention to Detail: Accuracy in checking orders and completing necessary paperwork or logs.
• Pre-Employment Screening:
• • Ability to successfully complete a background check in accordance with applicable federal, state, and local laws.
• Ability to pass a pre-employment drug screening, where permitted by law.

Preferred Skills:

• Food Safety Knowledge: Basic knowledge of food safety standards and handling procedures.
• GPS/Route Navigation: Familiarity with GPS systems or mapping apps to ensure efficient routing.

Work Environment:

• The role typically involves working outdoors, in a vehicle, and within foodservice client locations, such as kitchens or food prep areas.
• Exposure to potentially hazardous situations, such as inclement weather or traffic, requires a high degree of attention and safety awareness.

Physical Requirements and Accommodations

• This position involves regular physical activities that are essential to perform its core functions. These activities include, but are not limited to, lifting, carrying, and transporting items with weights ranging from 40 to 90 lbs, as well as standing, walking, bending, and stooping for extended periods. We understand that these tasks may require accommodations for some candidates. In accordance with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to qualified individuals. If you have a disability and need accommodations to participate in any part of the application process or to perform the essential functions of this job, please contact our Human Resources department.

Job Type: Full-time, non-exempt (eligible for overtime)

Pay: $ $25.00 per hour

Benefits:

• Medical, Dental, Vision insurance
• 401k
• Life and Long term Disability
• Paid time off including Vac, Sick, Holiday

Equal Opportunity, ADA, and Accommodations Statement:

We are an equal opportunity employer committed to fostering a diverse and inclusive work environment. We welcome individuals with disabilities and provide reasonable accommodations throughout the application and employment processes.

• Accessibility: Upon request, alternative formats, foreign language support, and ADA-related accommodations are available. If you require any accommodations during the application process or need additional information regarding alternative formats, please contact our Human Resources at [HR phone number/email]. TDD users may call 711.
• Federal Compliance: This employer adheres to all applicable federal regulations, including those regarding non-discrimination and accessibility for all employees.