Staff Salesforce Business Systems Analyst- Provisioning

About Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here,
impact in your role matters more than title
and trust is built on results. We believe in transparency and value
constructive, honest debate
—we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on
customer obsession,
collaboration, ownership and accountability.

We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive, and expertise to work with the world's cloud security leader.

Responsibilities
We are seeking an experienced Staff Salesforce Business Systems Analyst (BSA) to optimize our Salesforce platform for provisioning processes. This role is hybrid and based in our San Jose, CA office three days a week.Reporting to the Director, Digital Transformation - Provisioning, you will be responsible for:

• Collaborating with cross-functional stakeholders to gather and document business requirements related to provisioning and sales operations
• Guiding and validating the design and implementation of Salesforce Sales Cloud configurations, including custom objects, fields, workflows, and validation rules
• Streamlining and automating provisioning workflows across Salesforce and Zscaler platforms to enhance pre-sales and post-sales enablement
• Serving as a liaison between business teams and technical developers, ensuring alignment on requirements and providing user documentation and training
• Monitoring provisioning workflows using Salesforce and Tableau analytics, identifying opportunities for improvement, and recommending data-driven enhancements

What We're Looking For (Minimum Qualifications)

• Bachelor's degree in Computer Science or a related technical field
• 10+ years of experience in Salesforce-focused roles with expertise in Sales Cloud and SaaS provisioning or order management workflows
• Proficiency in Salesforce configuration and automation for provisioning processes, with the ability to design scalable, technical solutions
• Excellent communication and stakeholder management skills to align business needs with technical solutions
• U.S. citizenship due to the nature of the customers assigned to this role

What Will Make You Stand Out (Preferred Qualifications)

• Advanced degree or Salesforce certifications
• Experience with SaaS software provisioning for complex product solutions
• Proficiency in architecture solutioning and complex problem solving

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$122,750 - $175,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Benefits
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more

Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
See more information by clicking on the
Know Your Rights: Workplace Discrimination is Illegal
link.
Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.