Food & Beverage Manager

Department: Catering Reports To: General Manager

Location: Spokane Club Job Type: Full-time

FLSA Status: Non-Exempt (Hourly)

Position Overview

The Food and Beverage Manager is responsible for overseeing all aspects of the Club's F&B services, including restaurant operations, catering, and deli services. This role involves managing staff, ensuring exceptional member and guest experiences, maintaining high standards of food quality and service, and achieving financial goals. This role reports to the General Manager.

Key Responsibilities:

Operational Management

• Own the member and guest F&B experience.
• Oversee daily operations of the restaurant, bar, deli and catering services to ensure smooth and efficient service.
• Develop and implement plans and training to ensure the Club F&B experience reflects the elevated standards expected of a private club. This will include collaborating on the look and feel of all serving equipment including dishware, glassware, silverware.

Event Coordination

• Coordinate all aspects of Club events that have food & beverage to ensure successful events and satisfied Club members.
• Attend Events Committee meetings to help develop internal events.
• Oversee catering services for club events, including planning, setup, execution, and cleanup.
• Work with clients and Events Committee to customize event details and ensure satisfaction.

Staff Supervision

• Recruit, train, and manage a team of food and beverage staff, including Banquet Manager, Captains, servers, bartenders, and baristas.
• Conduct regular performance evaluations.
• Manage staff scheduling.

Guest Experience

• Ensure high standards of service and hospitality are met.
• Address guest inquires and complaints in a professional and timely manner.
• Leverage member survey data to elevate the member and guest experience.

Financial Analysis and Oversight

• Assist in budget management, cost control, and maximize revenue.
• Monitor inventory levels and order supplies as needed, collaborating with the Financial Controller and General Manager.
• Analyze F&B results including daily, monthly operations as well as special events.
• Ensure that planning and controls are in place to ensure key financial metrics are met.
• Provide statistical updates as needed for Finance and Board meetings.

Menu Planning

• Collaborate with the executive chef and management to create and update menus, incorporating seasonal and local ingredients.
• Ensure menu offerings meet the preferences of the club members.

Marketing and Promotion

• Collaborate with the social media coordinator and club manager to develop and implement marketing strategies to promote dining events and special offers.
• Enhance the club's reputation through exceptional food and beverage experiences.

Compliance

• Ensure all food safety, health and sanitation regulations are adhered to.
• Maintain up to date knowledge of relevant regulations and standards.

Required Qualifications

Experience & Education

• Associates or Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or related field preferred.
• Experience in hospitality, club, or high-end service environment preferred
• High school diploma; associate degree in hospitality management or related field preferred
• 2-3 years of experience in food and beverage management, preferably in a golf or country club environment.
• Current Food Handler's Card and MAST Certification

Skills & Knowledge

• Strong leadership, organizational, and interpersonal skills.
• Excellent customer service and communication abilities.
• Proficiency in financial management, inventory control, and food safety regulations.
• Functional knowledge of MS Office Suite.
• Clubessential Management Software knowledge is a plus but not required.

Additional Requirements:

• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to handle multiple tasks and work well in a dynamic environment.

Benefits (subject to change)

• Free Club Membership for you, the employee; discounted rates for family members
• Free Parking in employee lot
• Discounts on training, lessons, dining, and hotel stays
• Medical, Dental, and Vision Insurance after 30 days of employment
• Company-Paid Life Insurance coverage of $50,000
• 401(k) Plan with 1% employer match after 1 year of service
• Paid Time Off: (23 total PTO days for full-time)
• 10 vacation days per year (15 days after 5 years)
• Sick leave accrued at 1 hour per 40 hours worked
• 6 paid holidays + 1 "floating" holiday
• Free Daily Meal through the employee meal program
• Discounted Bus Passes available for purchase

The Spokane Club is an equal opportunity employer committed to creating a diverse and inclusive workplace.