Intake Specialist

Description
Shift details:
Full-time employees will work 40 hours per week Monday-Friday 11am-7pm shift. This role is
fully onsite for the first 90 days
after that there is the possibility to go remote or hybrid.
Worksite location: 4343 Equity Drive, Columbus, OH (270/Roberts Road area)
About Gifthealth
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

About The Intake Specialist
The Intake Specialist will be responsible for accurately and efficiently processing incoming prescriptions within the pharmacy management system. This role requires a keen eye for detail, excellent communication skills, and the ability to work effectively within a team to ensure timely and accurate prescription intake and patient care.

Key Responsibilities

• Prescription Intake: Receive and process incoming prescriptions, ensuring all required information is accurate and complete.
• Verification: Verify the accuracy of prescription information with healthcare providers as needed, resolving any discrepancies promptly.
• Collaboration: Work closely with pharmacists, pharmacy technicians, and other healthcare professionals to ensure a seamless intake process.
• Documentation: Maintain accurate and thorough records of all prescription intake activities and communications.
• Customer Service: Provide exceptional customer service to patients and healthcare providers, addressing inquiries and concerns promptly and professionally.
• Problem Solving: Identify and resolve issues related to prescription intake, including missing or unclear information.
• Compliance: Adhere to all regulatory requirements and company policies regarding prescription intake and patient privacy (HIPAA).
• Patient Communication: Communicate with patients to obtain necessary information or clarification regarding their prescriptions.
• Data Entry: Accurately enter prescription information into the pharmacy management system, including patient details, medication, dosage, and prescribing physician information.

Requirements
Required Qualifications:

• High school diploma or equivalent required. Additional education or certification in healthcare or pharmacy technology is a plus.
• Previous experience in customer support, service, or success roles, preferably within healthcare and/or high-growth startups (minimum 2 years).

Preferred Skills Qualifications

• Excellent data entry and computer skills, with the ability to work in multiple system.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of medical terminology and pharmacy operations is a plus.
• Strong problem-solving abilities.
• Effective communication skills, both verbal and written.
• Strong attention to detail and accuracy.
• Pharmacy Technician Certification preferred.
• Pharmacy Technician Trainee license will be required for this role, but we will support candidates in obtaining this before their start date.

Our Offer To Ensure You Choose Gifthealth
This is a unique opportunity to impact the lives of thousands of patients while shaping the future of patient care in a fast-paced, tech-enabled pharmacy services organization. You'll be empowered to lead at scale, innovate with purpose, and build an enduring culture of excellence.

• Competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) with company match that is immediately vested.
• Generous paid time off and flexible work environment.
• Ongoing professional development and career growth opportunities.

Salary Description

$16 - $20 / hour