Member Service Representative

2 weeks ago

Ann Arbor, Michigan, United States University of Michigan Credit Union Full time


The University of Michigan Credit Union is currently searching for bright, professional and friendly service minded individuals to provide first in class customer service to our members Member Service Representatives at UMCU come from a wide variety of backgrounds, from recent graduates to experienced professionals. Our Member Service Representatives foster positive member relationships by providing exceptional service, anticipating member's needs, and exceeding expectations. 
 
What's in it for you?
  • UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplaces in the country
  • Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits 
  • Paid time off includes personal time, sick time, vacation time, your birthday off and even give back time to volunteer in the community.
  • Generous student loan debt repayment or tuition reimbursement.
  • As a Member Service Representative you will experience amazing training and development throughout your career at UMCU.
  • We focus on the growth and development of our team members. Member Service Representatives at UMCU have a variety of career paths and the ability to build the career they want.
What will you be doing in this role?
  • Member Service Representatives at UMCU focus on supporting our membership and community by meeting the needs of our members and work out of our branch location at Eastern Michigan University as well as locations throughout Ann Arbor, Ypsilanti, Dearborn and Flint.
  • Member Service Representatives are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs. 
  • Interacts with members to provide information related to all UMCU products and services and how those products and services can meet the member's needs.
  • Provides responses to inquiries, questions and requests about products and services.
  • Proactively resolves concerns and views any member concerns as an opportunity to gain the member's respect and repeated business.
  • Effectively evaluates any risk to the member or UMCU when providing services to the member.
  • Serves as a Credit Union representative, spokesperson or events coordinator in the University Community on and off campus.
  • Evaluates needs and educates members on the features and benefits of UMCU products and services and provides available options
  • Assists members with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services
  • Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions
  • Understands how to use remote access and is able to access a members' computer and provide assistance or diagnose a problem
  • Assists with a variety of account related transactions, including (but not limited to); deposits, withdrawals, cashier's checks, loan and new account related inquires.
What will you need for this role?
  • Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner. 
  • Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members.
  • Excellent problem solving skills
  • Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of member service.
  • Ability to use technology and work with multiple systems to achieve desired results.
  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or two or more years of experience.

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