Reservations Agent

4 days ago

Laguna Beach, California, United States Montage International Full time $22,000 - $44,000 per year

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please

Click Here

to apply internally.

Reservations Agent

SUMMARY

The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

  • Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
  • Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
  • Accommodating in-house guest requests, ensuring a high level of guest satisfaction
  • Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
  • Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
  • Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
  • Processing rooming lists accurately as well as all changes and cancellations for group reservations
  • Preparing group guest lists prior to arrival
  • Controlling and blocking rooms as well as pre-blocks for special groups
  • Ensuring that all reservations transferred to PMS or front office system are accurate
  • Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
  • Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests

QUALIFICATIONS

  • High school Diploma or equivalent required
  • Minimum of two (2) years' experience in a customer service role required
  • Previous experience working in an upscale hotel preferred
  • Excellent telephone etiquette and verbal and written communication skills required
  • Knowledge of Microsoft Office products such as Word, Excel, and Outlook required

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

The pay scale for Reservations Agent is $22.00.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

  • Front Desk Agent

    1 day ago

    Laguna Beach, California, United States SCP Hotels Full time

    Part-time Description FRONT DESK AGENT - PART TIME - $21.00/hourlyThe Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. As a Front Desk Agent, you will play a key role in creating a positive and welcoming experience for our guests.The Front Desk Agent...

  • Front Desk Agent

    7 days ago

    Redondo Beach, California, United States Lodging Dynamics Full time $40,000 - $70,000 per year

    OVERALL RESPONSIBILITIES: Full TimeThe Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.ESSENTIAL DUTIES AND RESPONSIBILITIES:Books...

  • Hotel Night Auditor

    7 days ago

    Redondo Beach, California, United States Best Western Plus Suites Full time $41,600 per year

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    7 days ago

    Newport Beach, California, United States BALBOA BAY CLUB VENTURES LLC Full time $35,000 - $55,000 per year

    Position Summary: Represents the hotel to the guests throughout all stages of the guest's stay. Assists with a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established...

  • Reservations Agent

    2 weeks ago

    Laguna Beach, United States Pendry Park City Full time

    Reservations Agent At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with...

  • Reservations Agent

    1 day ago

    Laguna Beach, United States Montage International Full time

    Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome...

  • Reservations Agent

    3 weeks ago

    Laguna Beach, United States California Staffing Full time

    Montage International Reservations AgentLive your passion. Add your magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward...

  • Reservations Agent

    4 weeks ago

    Laguna Beach, United States Pendry Park City Full time

    Reservations AgentAt Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with...

  • Reservations Agent

    6 days ago

    Laguna Beach, CA, United States Montage International Full time

    Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We...

  • Reservations Agent

    15 hours ago

    Laguna Beach, CA, United States Montage International Full time

    Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We...

  • Food & Beverage Reservations Agent

    2 weeks ago

    Laguna Beach, United States USA Jobs Full time

    Reservations Agent The F&B Reservations Agent is responsible for managing and coordinating restaurant reservations to ensure an exceptional guest experience. This role involves handling incoming calls, emails, and online booking requests, maintaining accurate reservation records, and collaborating with the F&B team to optimize seating and service flow. Job...

  • Food & Beverage Reservations Agent

    2 weeks ago

    Laguna Beach, United States Pendry Park City Full time

    Reservations Agent At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with...

  • Food & Beverage Reservations Agent

    1 week ago

    Laguna Beach, CA, United States Montage International Full time

    Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We...

  • Food & Beverage Reservations Agent

    2 weeks ago

    Laguna Beach, CA, United States Montage International Full time

    Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We...