Customer Service Representative

5 days ago

Hickory, North Carolina, United States E-Z Way Auto Sales Full time $35,000 - $50,000 per year

Benefits:

  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Vision insurance

Join Our Team as a Customer Service Representative

Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? We're looking for a confident, motivated, and empathetic individual to join our team as a Customer Service Representative, where every interaction makes a difference.

In this role, you'll be building trust, resolving concerns, and guiding customers toward solutions that work for everyone. Whether you're arranging payments, answering questions, or navigating challenges, your communication skills and problem-solving mindset will be key to success.

What You'll Do

  • Proactively manage and monitor past-due accounts
  • Investigate account details before initiating contact
  • Communicate with customers to collect payments or negotiate plans
  • Promote timely payments through clear, respectful outreach
  • Handle inbound calls, process payments, and resolve inquiries
  • Welcome and assist walk-in customers with professionalism
  • Maintain detailed, accurate notes on customer interactions
  • Escalate complaints to the appropriate supervisor or manager
  • Prepare and send account status letters promptly

What We're Looking For

  • A self-starter who works well independently and collaboratively
  • Excellent listening and communication skills
  • Ability to receive and apply feedback constructively
  • Strong critical thinking and problem-solving abilities
  • Calm under pressure with a patient, empathetic approach
  • Basic computer and typing proficiency

Schedule & Compensation

  • Work Hours: Monday to Friday
  • Pay Structure: Base pay + commission opportunities

Location

  • This is an in-person role at our office

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