Receptionist Security Officer

Receptionist Officer - Full Time

Location: Billerica, MA

Shift: Monday-Friday, 6am-2pm

Pay Rate: $21.14

Securitas USA is seeking an organized, customer-service–oriented Receptionist Officer to serve as the first point of contact at a corporate site in Billerica, MA. This position blends front-desk administrative duties with visitor management and basic security functions. The ideal candidate is professional, friendly, and able to maintain a polished and secure reception environment.

• Greet employees, visitors, and vendors in a courteous and professional manner.
• Manage the visitor sign-in/sign-out process, issue badges, and follow established access-control procedures.
• Answer and direct phone calls, respond to inquiries, and support internal communication needs.
• Maintain a clean, organized, and welcoming reception area.
• Coordinate appointments, meeting room reservations, and visitor logistics as needed.
• Monitor lobby activity for safety, security, and policy compliance.
• Assist in managing deliveries, mail distribution, and package handling.
• Maintain accurate logs, records, and daily activity reports.
• Support emergency procedures, including assisting with evacuations or directing visitors during incidents.
• Collaborate with security personnel and site management to uphold corporate security standards.

• High school diploma or equivalent required.
• Prior reception, administrative, hospitality, or security experience preferred.
• Strong interpersonal and communication skills (verbal and written).
• Proficiency with basic computer applications (email, scheduling tools, visitor management systems).
• Professional appearance and demeanor.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Reliable, punctual, and comfortable working independently or as part of a team.
• Must pass background screening and any required site-specific training.

• Experience in a corporate or security-focused environment.
• Familiarity with access control or visitor management systems.
• Strong customer service mindset with problem-solving abilities.

• Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP)
• 401k with Employer Matching
• Paid Life Insurance, Paid Time Off, Paid Uniforms, Paid Training
• Specialized Programs for Continued Education for Security Officers
• Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
• Employee Assistance Programs (EAP)
• Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)

"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.