Customer Assistance Representative Sr

3 hours ago

Los Angeles, California, United States Enterprise Holdings Full time
Overview

Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 

**Branch location: 8230 Sepulveda Blvd. Panorama City, CA 91402**

**Pay for this position starts at $19.75/ hour** 

**Apart from religious observances, must have open availability and be able to work full time (40 hours/week) including days, nights, weekends & holidays**

Responsibilities
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • This position requires a valid Driver's License
  • Must have a high school diploma or GED equivalent
  • Must have at least 1 year prior customer service or sales experience (retail, customer facing preferred)
  • Apart from religious observances, must have open availability and be able to work full time (40 hours/week) - days, nights, weekends and holidays
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

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