Control Manager Transfer Agency

Join a dynamic team where your expertise in controls management will drive operational excellence and risk mitigation. This role offers significant career growth, exposure to senior leadership, and the opportunity to make a meaningful impact on our Securities Services business. You'll collaborate with talented professionals and benefit from JPMorganChase's competitive compensation and exceptional benefits. Be part of a team that values innovation, strategic thinking, and continuous improvement.

As a Control Manager in the Securities Services Operations Control Management team, you will play a key role in maintaining a robust control environment and managing operational risks. You will work closely with cross-functional teams to identify risks, design effective controls, and implement sustainable solutions. Your work will directly contribute to the firm's commitment to operational excellence and client trust. You will have the opportunity to present insights to senior leadership, manage impactful projects, and support the ongoing success of our business. We value your strategic thinking, client focus, and ability to drive process enhancements.

The Securities Services business supports institutional investors, alternative asset managers, broker dealers, and equity issuers globally. This role focuses on Alternative Fund Services Investor Relations, providing critical services such as shareholder record maintenance, investor AML/KYC checks, and client statement distribution. You will engage with stakeholders across Operations, Technology, Product, and other functions, ensuring alignment with business objectives and industry standards.

Job responsibilities

• Lead the creation and implementation of control frameworks to ensure operational efficiency and compliance 
• Conduct risk assessments to identify vulnerabilities and design effective controls 
• Monitor and evaluate control effectiveness, recommending improvements to meet firmwide standards 
• Manage large-scale projects related to operations control management, ensuring timely execution 
• Analyze data and present insights to senior leadership on operational risk 
• Offer actionable recommendations for control enhancements 
• Engage with stakeholders to build lasting relationships and ensure business alignment 
• Stay updated on industry trends and regulatory changes to improve control processes 
• Support the maintenance of shareholder records and investor AML/KYC checks 
• Oversee the processing of subscriptions and redemptions 
• Produce and distribute investor and client statements
   

Required qualifications, capabilities, and skills

• Extensive experience in Securities Services and Alternative Fund Services Investor Relations
• Experience in controls management, operations, or audit
• Strong analytical, problem solving, and process mapping skills
• Initiative in identifying issues and proposing effective remediation plans
• Strong organizational and project management skills
• Excellent decision-making skills and judgment
• Ability to manage global, cross-business issues
• Strong influencing and communication skills, both written and verbal
• Ability to liaise with senior management and report on strategic milestones
• Proficiency in MS Office applications

Preferred qualifications, capabilities, and skills

• Experience partnering with diverse teams to drive efficiency and process enhancement
• Background or knowledge of 12 CFR part 9 obligations
• Experience in process re-engineering
• Ability to question and probe activity/functions across multiple business areas
• High attention to detail and ability to succinctly frame issues and recommendations
• Experience in presenting activity and progress to senior management
• Knowledge of regulatory requirements impacting Securities Services