Field Technician

3 days ago

Mesa, Arizona, United States Pomeroy Full time

osition Summary:

We are seeking two (2) experienced IT Onsite Support Technicians to provide comprehensive technical support services at our client's location. This is a 1-year, full-time contract opportunity working Monday through Friday. The technicians will be responsible for day-to-day IT support activities including hardware/software troubleshooting, user support, system configuration, and more. Mac OS support experience is critical for this role.


Key Responsibilities:
  • Provide in-person technical support for PC and Mac users
  • Diagnose and resolve hardware and software issues, including operating system (OS) configurations and updates
  • Perform password resets, OS performance tuning, and general troubleshooting
  • Inspect and troubleshoot hardware components such as hard drives, LCDs, USB ports, and other peripherals
  • Provide support for Mac OS and Apple applications (required)
  • Address network connectivity issues, including wireless connectivity and wireless certificate installation for workstations and tablets
  • Configure and restore Windows user profiles; install and configure profile-specific applications
  • Support the distribution and configuration of approved peripherals (webcams, keyboards, mice, power adapters, etc.)
  • Distribute accessories/peripherals to users through the designated process
  • Support incident remediation after application pushes/packaging (non-CSC owned/supported apps)
  • Handle service requests including asset management at centralized device pickup/drop-off points
  • Coordinate deployment of loaner PCs, including build and configuration if selected by customer
  • Manage return, repair, and redeployment of loaner assets into the customer's pool
  • Provide up to 1 hour per week of project coordination support for labor monitoring
  • Assist with key IT functions and service delivery as needed

Required Skills & Qualifications:
  • Proven experience in IT support roles, preferably in an onsite capacity
  • Strong Mac OS and Apple software support experience (required)
  • Solid understanding of Windows OS, user profile management, and application configuration
  • Experience with hardware diagnostics and peripheral device support
  • Ability to troubleshoot network and wireless issues
  • Strong customer service and communication skills
  • Ability to work independently and manage time effectively
  • Experience with IT service request and incident tracking systems

Additional Information:
  • Technicians will use customer-provided stock for accessories and peripherals
  • This role involves hands-on technical support and regular interaction with end-users
  • Candidate must be able to work onsite during the specified hours


#LI-DNI

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