Member Consultant- Andover

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.

When you join the Meritrust team, your benefits will include:

Comprehensive medical insurance plan

Dental and vision insurance

Generous paid-time-off

12 paid holidays

Annual bonus (based off of annual results/scorecard each year)

401(k) plan

Wellness program

Tuition assistance

Employee loan discount

Employee Assistance Program (EAP)

Life and disability coverage

What sets working for Meritrust apart?

Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.

Supportive and engaging work environment.

A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.

A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.

Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don't meet every one of our qualifications listed.

 

The Member Consultant delivers an exceptional in-branch experience by building meaningful connections with members and understanding their unique financial needs. This role is responsible for processing transactions accurately, introducing and educating members on credit union products and services, fulfilling service requests, and seamlessly transitioning members to specialized representatives when appropriate. The Member Consultant plays a key role in identifying opportunities to simplify members' financial lives and referring them to solutions that support their goals.

ESSENTIAL FUNCTIONS:

• Establish new member relationships, open appropriate consumer and deposit accounts based on financial needs.
• Retain and build existing member relationships using a consultative approach. Advise members of relevant products and services.
• Provide account servicing and maintenance. Assist with problem resolution for members, in accordance with established procedures and regulations. For more complex transactions, transition member to remote service.
•  Process transactions efficiently and accurately while using transaction detail to ascertain additional needs. Transaction processing time is used to determine if member needs are being met.
• Instruct members as appropriate on products/services to ensure maximum benefit, use and comfort.
•  Ensure required documentation is completed thoroughly and accurately. Should a deficiency be identified later, follow up quickly with member to resolve.
• Promote benefits of self-service banking (e.g., e-ATMs, on-line banking, mobile banking) to members.
• Assist members with obtaining consumer loan products by accepting loan applications and partnering with direct lending team to facilitate member funding.
•  Identify qualified referrals and transition members to the appropriate referral partner (e.g., investments, mortgage, small business).Stay abreast of all current and developing products/services offered to members and, when possible, utilize all credit union services in order to assist members effectively.
• Complete defined on-boarding process to ensure enhanced member experience.
•  Continually survey branch to ensure zones are functioning and adequately supplied.
•  Perform branch specific duties including, but not limited to, balancing vault, managing recyclers and coin machines, processing night deposits, ordering/preparing currency, completing audit duties and assisting with opening/closing branch as scheduled.
•  Actively embrace the universal associate concept. Support fellow employees, adapt to modifications promptly, promote a positive team environment in the branch, and work with branch associates to meet goals

Education/Certification:     

• High School diploma or equivalent.

Required Knowledge:

• Knowledge of financial products and services offered by credit unions (e.g., checking accounts, loans, mortgages, etc.) preferred.

Experience Required:

• 2+ years of experience in a retail or customer service environment.
• Previous experience in the financial services or credit union industry is highly preferred.

HARD/TECHNICAL SKills/Abilities:

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Ability to manage multiple tasks and projects concurrently, prioritizing work to meet deadlines.
• Experienced team player in a goal-oriented environment.

WORKING CONDITIONS

• Standard office conditions
• Low to moderate noise
• Limited lifting up to 25 lbs.
• Must be able to stand for long periods of time