IT Systems Analyst Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a dedicated IT Systems Analyst Senior - Strategic Initiatives & Transformation to support ECIO's Strategic Initiatives and Transformation Support team within the Technology Enablement & Risk Group. This role is responsible for evaluating business and technology needs, assessing system performance, and ensuring effective collaboration between IT and business teams to drive operational efficiency and strategic alignment.

The selected candidate will act as an internal consultant and strategic partner, delivering high-value analysis and recommendations to improve IT and business collaboration. While engaging with cross-functional teams, the candidate will play a key role in identifying business and technology gaps, providing solutions, and driving continuous improvements within the ECIO's Strategic Initiatives and Transformation Support team's mission. This role requires strong analytical skills, a solution oriented mindset, and the ability to engage cross-functional teams to deliver business-driven technology outcomes/initiatives.

ECIO's Strategic Initiatives and Transformation Support Team is focused on:

• Solving complex IT-related challenges through structured analysis and problem resolution
• Ensuring technology solutions align with business objectives and foundational IT principles
• Driving foundational technology principles aligned with the enterprise technology strategy
• Identifying and optimizing inefficiencies across IT and business operations

As a key member of the Team, the selected candidate will assess business and technology challenges, identify areas for improvement, and support solution delivery efforts to enhance organizational efficiency in collaboration with cross-functional teams.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC.

Relocation assistance is not available for this position.

What you'll do:

• Serves as a SME for business topics for multiple IT delivery functions.
• Serves as a conduit between IT delivery functions and the business functions through which their technical requirements flow.
• Employs creativity, ingenuity, and innovation in the search for technology solutions designed to support analyses and business need.
• Proactively communicates and collaborates with customers on the analysis of business needs and requirements to deliver solution artifacts as needed.
• Leads analysis and verification of technical requirements for completeness, consistency, comprehensibility, feasibility, and conformance to standards.
• Leads traceability of approved and base lined artifacts through the software development life cycle to include specifications, design, development, testing, implementation and defect prioritization.
• Provides guidance and review of test artifacts to ensure coverage of testable requirements.
• Provides certification and actively participates in defect management activities to confirm requirements are being met.
• Contributes to project successes by partnering with Program Management to understand program plans and strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of related work experience such as business and/or project management, business/system requirements, and technical analysis.
• Advanced knowledge of multiple software delivery life cycles (Waterfall and Agile).
• Advanced working knowledge of business productivity products, tools and applications.
• Advanced understanding of system architecture and knowledge of software development concepts.
• Experience of modeling techniques (e.g.UML) and use case development as well as experience with one or more software development frameworks.

What sets you apart:

• Proven ability to engage with executive leadership and stakeholders, facilitating discussions that drive solutions, strategic alignment, and operational execution
• Strong analytical, problem-solving, communication, facilitation, and adaptability skills, with a track record of navigating ambiguity and driving clarity in complex projects
• Experience in business technology optimization, applying structured problem resolution and process improvement methodologies
• Demonstrated success in working with cross-functional teams, ensuring alignment, execution, and delivery of initiatives within enterprise environments, while upholding program management best practices and governance standards.
• Ability to translate complex technology and business challenges into clear, actionable insights, ensuring measurable outcomes and successful program/project lifecycle management.
• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $103,450 - $197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.