Data Center Technician

Description

US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

We are looking to have a Data Center Technician join our team at our Auburn Hills, MI data center location. This is an onsite role that requires on-call and after-hours support as needed.

Functions/Responsibilities:

• Facility Monitoring: Conduct daily rounds and monitor systems to ensure reliability of electrical, mechanical, and

fire safety systems.

• Maintenance & Incident Response: Perform preventive maintenance, troubleshoot equipment issues, and respond to facility and

rack-level events within SLAs.

• Hardware & Rack Operations: Install and decommission racks, provide remote hands support, and customer support.

• Cabling & Infrastructure: Install, test, and maintain copper and fiber cabling; execute rack and stack procedures aligned with

airflow and cable management standards.

• Work Orders & Vendor Oversight: Manage work orders via Salesforce, coordinate with vendors and contractors, and support

customer service requests.

• Access Management: Oversee physical access control systems and badge issuance for employees, contractors, and visitors to

ensure secure entry to buildings and restricted areas in compliance with company policies.

• Emergency Procedures: Follow escalation protocols and incident response plans to ensure system uptime and personnel safety.

Requirements

What you bring to the team:

• Facility Systems Knowledge: Experience or willingness to learn electrical, plumbing, HVAC, fire systems, and security equipment, including relevant building codes.
• IT & Software Proficiency: Basic IT networking knowledge and proficiency in Microsoft Office tools (Word, Excel, Outlook, Visio, Project).
• Project & Vendor Management: Ability to manage multiple projects, contractors, and vendors to maintain high standards in data center operations.
• Simplify: Problem Solving, Strategic Thinking
• Find a Way to Win: Results Orientation, Initiative
• Act Like an Owner: Accountability, Leadership, Business Acumen

Education:

• Associate's degree or 2+ Years Professional Experience telecommunications or telecommunications office infrastructure to include electrical, HVAC, fire suppression and security

Required License(s)/Certification(s):

• Must be able to achieve CJIS certification within introductory period of employment.
• Valid driver's license and insurance.

What We Offer:

In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:

• Generous paid time off policy, including vacation, and 10 paid holidays
• Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
• 401(k) retirement plan with a generous contribution
• Group Term Life Insurance covered 100% by employer
• Wellness incentive to promote overall employee well-being
• Paid volunteer time
• Business casual dress code

Working Conditions and Physical Demands:

This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.