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Hospice of the East Bay (HEB) is a community-based nonprofit hospice and palliative care organization providing services in patients' homes and at our six-bed inpatient hospice facility for those with terminal illnesses or in need of palliative care. Our interdisciplinary team delivers compassionate, high-quality care to patients and their families, with bereavement support provided for at least one year after a patient's death. Through our sponsored care program, we ensure that hospice and palliative care services are available to all, regardless of ability to pay.
Hospice East Bay has proudly been certified as a Great Place to Work for six consecutive years.
Reporting to the Director of Community Engagement, the Healthcare Liaison is responsible for promoting awareness and understanding of hospice and palliative care services within the medical and broader community. This includes providing education and information to physicians, nurses, social workers, and other healthcare professionals in hospitals, clinics, nursing and residential care facilities, and community organizations.
The ideal candidate will be a compassionate and professional representative of Hospice of the East Bay, dedicated to ensuring appropriate use of hospice and palliative services and fostering collaborative relationships that support high-quality end-of-life care.
Key Responsibilities
- Serve as an educational resource on hospice and palliative care services for physicians, hospitals, and clinic staff.
- Define and interpret agency services, criteria, and policies to hospital personnel, physicians, patients/families, and community organizations.
- Plan, coordinate, and participate in educational presentations, community events, and network meetings.
- Maintain regular contact with referral sources including case managers, physicians, and healthcare partners.
- Act as the primary liaison for Residential Care and Assisted Living Facilities, assisting with waiver requests and serving as a contact for State regulatory personnel.
- Assess community trends and report evolving needs in patient care to the agency.
- Maintain accurate records of activities, inquiries, and statistics; produce timely reports as required.
- Support development and maintenance of community education materials.
- Participate in quality improvement activities and agency meetings.
- Perform other duties as assigned, consistent with the mission and goals of the organization.
Qualifications
- Minimum of 2 years of recent hospice and/or home care experience required.
- Strong clinical knowledge and critical thinking ability to assess and plan referrals.
- Highly organized self-starter with initiative, motivation, and flexibility.
- Excellent verbal, written, and public presentation skills.
- Demonstrated ability to build and maintain positive professional relationships.
- Knowledge of healthcare systems, Medicare and Medi-Cal regulations, and the Hospice Benefit and philosophy.
- Ability to work independently, manage multiple priorities, and adapt to changing needs.
- Valid California driver's license and current auto insurance required.
Why Join Hospice of the East Bay?
- Be part of a respected, mission-driven nonprofit that has served our community with compassion and integrity for over 40 years.
- Collaborate with a supportive and professional interdisciplinary team.
- Enjoy a role that blends education, outreach, and community impact.
- Competitive compensation and comprehensive benefits package.
Benefits:
- Company vehicle provided for business use
- 403b Retirement Account and generous company match.
- Medical, Vision, and dental; some plans qualify for a Health Saving Account (HSA)
- Up to 27 days of PTO/Holiday
- Mileage reimbursement
- Group & Voluntary Life / Accidental Death & Dismemberment Insurance
- Tuition Reimbursement
- Pet Insurance
- Employee Discounts
- Employee Assistance Program
Monday - Friday 8:30am-5:00pm
Weekends as needed
