Service Delivery Manager
5 days ago
Agile IT is a Microsoft‑focused consulting and managed services provider. We help customers modernize and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High, with a mission to make CMMC Level 2 practical and sustainable through repeatable architectures, evidence automation, and managed operations.What you'll work across (our services)Professional Services – Enablement (fixed‑price projects)Managed Services – Security & CMMC Compliance for Microsoft cloud and on‑premises systemsMicrosoft GCC High Licensing (secure onboarding & lifecycle operations)Complementary Partner Services (co‑delivered with strategic partners)Own delivery of fixed‑price cybersecurity enablement from scoping to acceptance. Lead PMs/engineers, enforce SOW quality and control mappings, manage risk/change, and ensure projects land on‑time/on‑budget with audit‑ready evidence and a crisp handoff to MSP operations.ResponsibilitiesPlan & execute: Drive schedules, resources, and quality for identity, endpoint, data protection, threat, landing zones, and migrations.Quality gates: Enforce SOW clarity, acceptance criteria, HLD/LLD reviews, and CMMC L2 control mappings in build docs/runbooks.Evidence & compliance: Standardize evidence packages; contribute to SSP/POA&M inputs with GRC partners.Risk & change: Maintain RAID logs; manage change orders; protect project margin.Handoffs: Transition to MSP with runbooks/SLAs/monitors; complete readiness/acceptance checklists.Automation & standardization: Promote PowerShell, Bicep/Terraform, Logic Apps, and n8n/Rewst for repeatable, faster delivery.Success Metrics (6–12 months)- On‑time/on‑budget ≥ 90%; project margin at/above plan.Rework < 5% of hours; clean acceptance with documented evidence.- Time‑to‑audit‑ready reduced vs baseline- CSAT ≥ 4.5/5.- ≥ 33% attach from enablement to managed services within 90 days.Required Qualifications5–7+ years leading security/cloud projects in an MSP/SI or enterprise.Working knowledge of Azure, M365, and Azure Gov / Microsoft GCC High differences/constraints.Ability to map CMMC L2/NIST 800‑171 controls to Microsoft implementations and document them.Familiarity with automation (PowerShell, Bicep/Terraform, Logic Apps; n8n/Rewst a plus).Strong project governance (risk/change), stakeholder management, and SOW discipline.Education: College degree preferred, not required.Nice to HaveFormer engineering background (Entra/Intune/Defender/Sentinel/Purview).PMP/Prince2; SC‑100/AZ‑500/SC‑200 helpful.Experience with PSA project accounting and milestone billing.Tools You'll UseAutoTask PSA, Moovila, Project Management, Automation tools like Zapier/Azure Logic Apps/Power Automate/n8n/RewstCompensation & BenefitsCompetitive compensationComprehensive benefits (medical, retirement, PTO, professional development).Mission‑driven work that directly strengthens the national security supply chain.
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Service Delivery Manager
4 days ago
San Diego, California, United States Agile IT Full timeCompany Description Agile IT is a Microsoft‑focused consulting and managed services provider. We help customers modernize and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High, with a mission to make CMMC Level 2 practical and sustainable through repeatable architectures, evidence automation, and managed operations.What you'll work...
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San Diego, California, United States Agile IT Full time $120,000 - $180,000 per yearAgile IT is a Microsoft‑focused consulting and managed services provider. We help customers modernize and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High, with a mission to make CMMC Level 2 practical and sustainable through repeatable architectures, evidence automation, and managed operations.What you'll work across (our...
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Service Delivery/Customer Success Manager
4 days ago
San Diego, California, United States Agile IT Full timeCompany DescriptionAgile IT is a Microsoft‑focused consulting and managed services provider. We help customers modernize and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High, with a mission to make CMMC Level 2 practical and sustainable through repeatable architectures, evidence automation, and managed operations.What you'll work...
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