Visitor Services Assistant

1 week ago

New Haven, Connecticut, United States knightsofc Full time $40,000 - $60,000 per year

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church's teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East.  We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

Share Your Talent. Live Your Purpose.

We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours

#LI-Onsite
Contractor Work Schedule
  • 3-month contract
  • Saturday and Sunday availability
  • Work hours 8:30 AM - 4:30 PM
Overview
The Blessed Michael McGivney Pilgrimage Center is a nonprofit subsidiary of the Knights of Columbus. It advances the vision and example of Knights of Columbus founder Father Michael McGivney The Center welcomes visitors to learn about his life and legacy, imitate his generous outreach to the needy and marginalized, and invoke his heavenly intercession.

The Visitor Services Assistant (VSA) is responsible for facilitating daily Visitor Services at the McGivney Center, ensuring the visitor experience is consistently outstanding. VSAs are tasked with engaging with the public in order to provide an educational, safe and memorable experience. VSAs also perform reception duties (which may include in-person, telephone, video or email requests), assist gift shop operations when and other related tasks per instruction of supervisors. Regular weekend and holiday shifts and occasional evening events are required. Core Responsibilities
  • Provides professional, efficient, and approachable support and excellent customer service
  • Welcomes visitors upon arrival; orients them to the McGivney Center and informs them of exhibits and activities available
  • Responds to visitor questions or requests
  • Alerts security staff of emergencies or public safety concerns
  • Reports concerns, problems or visitor issues in a prompt, efficient manner.
  • Facilitates video and interactive presentations when required
  • Conducts in-person tours and offsite or online (virtual) presentations pertaining to McGivney Center exhibits
  • Coordinates and cooperates with Knights of Columbus employees and contracted staff to ensure smooth visitor operations and good visitor experience
  • Assists with special events and performs other duties as may reasonably be required
  • Serves as back up to Gift Shop Services
Skills Qualifications
Required:
  • Positive attitude and excellent customer service skills
  • Confidence speaking publicly and ability to work with groups of all ages and backgrounds
  • Ability to interact in professional demeanor with visitors and other staff members
  • Must be responsible, flexible, punctual and able to work under pressure
  • Must be able to work weekend and holiday shifts, and extended hours if required
  • Comfortable familiarity with Father Michael McGivney, the Knights of Columbus and Catholic Church history.
  • Ability to speak, read, and write English; fluency in other languages is beneficial

    Preferred:
  • Proficiency in cash handling preferred
Education
Required:
  • High School diploma or GED
Physical Demands
Must be able to remain in a stationary position for a majority of the workday.

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