Retail Banking Coach

5 days ago

Tampa, Florida, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Job Description:
This job is responsible for assisting and guiding employees with moderately complex research and analysis. Key responsibilities include working closely with employees to identify strengths and opportunities for improvement, building proficiency, and acting as a subject matter expert resource for teammates. Job expectations include providing targeted coaching and administering training to help enhance skills and progression towards achieving goals. May also handle client calls.

Responsibilities:


• Works individually and in small groups with frontline employees to build their professional proficiency beyond standard skills acquired during training

• Prepares, coaches, and reinforces desired team behaviors in partnership with team managers to support proficiency and retention of new-to-role employees

• Identifies and assesses improvements in employee development and increases speed to proficiency and consistency in demonstrating and performing the desired skills

• Owns and resolves escalated customer calls

• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

  • Current Retail Fraud experience
  • Consistently exceeds results in T2B as measured through the customer satisfaction survey
  • Proven customer centric approach to problem solving based on first call resolution results as measured through the customer satisfaction survey and transfer reporting
  • Effective communication skills, both written and verbal
  • Ability to de-escalate client situations and drive client satisfaction; must have the ability to work well under pressure
  • Strong results on call ownership & client satisfaction
  • Must be able to work independently (although part of a team) and demonstrate strong reasoning skills and good judgment
  • Adapts well to an ever-changing environment
  • Weekends and Holiday's required

Desired Qualifications:

  • 1+ Year of Leadership experience- OJT coach, Proctor or Interim RBC/CC
  • Expertise with policies, procedures relative to the site designated skill groups

Skills:

  • Coaching
  • Mentoring
  • Oral Communications
  • Problem Solving
  • Quality Assurance
  • Active Listening
  • Analytical Thinking
  • Attention to Detail
  • Collaboration
  • Risk Management
  • Adaptability
  • Customer and Client Focus
  • Influence
  • Relationship Building
  • Result Orientation

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

  • Business Banking Centralized Specialist

    7 days ago

    Tampa, Florida, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth.  This...

  • Managing Director Relationship Manager-Middle Market Banking

    2 weeks ago

    Tampa, Florida, United States First Citizens Bank Full time $150,000 - $200,000 per year

    OverviewFirst Citizens Middle Market Banking delivers a range of financial solutions to midsize clients through a relationship banking model. The business offers deposit solutions, loans, treasury services and other banking products to manufacturers, distributors and a wide variety of service industries.The Managing Director Relationship Manager - Middle...

  • Retail Client Manager

    1 day ago

    Tampa, Florida, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...

  • Consumer Banking Production Manager

    1 week ago

    Tampa, Florida, United States Bank of America Full time $128,500 - $158,800

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...

  • Retail General Manager Tampa

    2 weeks ago

    Tampa, Florida, United States The ODP Corporation Full time $50,500 - $65,000 per year

    OverviewAt Office Depot Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the...

  • Retail Associate, SEAS

    2 weeks ago

    Tampa, Florida, United States Converse Full time $84,480 per year

    Location & Store Type: Converse TampaAddress: Tampa, FLStarting Pay Rate:$16.00/hourHours: Seasonal – 0-40 hours per week, including nights and weekendsBe an All Star as a Converse Retail AssociateYou're energetic, a rebel – a game-changer – and we want you on our team. Bring your authentic form of self-expression together with other creatives,...

  • AVP, Branch Manager

    5 days ago

    Tampa, Florida, United States Beal Bank USA Full time

    Summary:Come join Beal Bank's thriving retail banking team The Branch Manager is responsible for directing branch operations, ensuring quality customer service and employee growth and development. Branch Managers work closely through daily hands-on work in systems and with customers. They are accountable for financial performance, customer satisfaction and...

  • Retail Team Leader

    2 weeks ago

    Tampa, Florida, United States Gordon Food Service Full time $40,000 - $80,000 per year

    Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...Text "Apply" to 62387 Pay: $18+/hour starting wage (based on experience)...

  • Digital Coach

    2 weeks ago

    Tampa, Florida, United States Walmart Full time $65,000 - $80,000

    Position Summary...What you'll do...and recruiting and developing qualified associates to meet staffing needs and achieve company growth potentialCoordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs...

  • GM Coach

    2 weeks ago

    Tampa, Florida, United States Walmart Full time $65,000 - $80,000

    Position Summary...What you'll do...Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing...