Quality Improvement Support Specialist Per Diem

Description

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career.

Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.

Our accolades include the following:

• The Leapfrog Group - Grade A for quality and patient safety
• Healthgrades - America's 50 Best Hospitals
• U.S. News & World Report - high performance in heart failure treatment

At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you'll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we're not just part of the community – we are its center.

Summary:

The Quality Improvement Support Specialist provides support to members�of the Quality Department by maintaining efficient workflow, assisting with preventative safety and quality measures, facilitating reviews of patient records, data entry and tracking for incidents, completion of required data collection(including but not limited to FPPE and OPPE), audits and action plans, development of presentations and reports, and preparation/coordination of regulatory plans.

Responsibilities:

• Assists with daily review of incident reports and tracking of timely responses
• Assist in data entry, compiling of data results and coordinating activities for FPPE, OPPE, peer review and other requests as needed.
• Coordinates scheduling of RCAs and FMEAs as requested. Assists with creation, documentation and distribution of action plans as directed by department leadership. Actively engages with leaders to support the timely tracking of action plans.
• Creates flowcharts, cause and effect diagrams and other basic quality tools to support process improvement.
• Collaborates with the department leadership to coordinate all activities during a Regulatory survey. Maintains a current regulatory response survey plan as well as survey documents.
• Conducts audits to monitor for compliance with regulatory and safety standards as directed.
• Coordinates the scheduling of meetings (including virtual), appointments, and conference calls.
• Prepares agenda and minutes for QPIC, Joint Commission Steering Committee and key project meetings. Actively engages with scheduled presenters to ensure attendance and assist with preparation of reports.
• Perform general clerical duties, such as filing, scanning, and photocopying.
• Help with the organization and coordination of departmental events or projects.
• Prepares and manages confidential file materials for Quality Performance Improvement Committee, The Joint Commission, Department of Health, and Office of Professional Medical Conduct.
• Bi-weekly reviews and edits the API Timecards notifying the Quality Manager of any significant variances.
• Completes purchase requisitions and check requests as required to ensure accurate/prompt payment.
• Supporting an efficient operation for the Quality Department in monitoring office supplies, equipment repairs, and general functions.
• Maintains the confidentiality of employees and departmental information.
• Maintain and Model Organizational Values.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Education Skills Experience:

• High School Graduate, Associate Degree preferred
• Requires 5 years' experience providing administrative support.
• Healthcare preferred and not required
• Knowledge of quality improvement tools or completion of IHI open school assigned modules within 6 months

Minimum Knowledge, Skills and Abilities Requirements:

• Proficient in the following programs: Microsoft Word, Excel, Outlook, and Power Point.

• Ability to prioritize tasks and manage time effectively

• Ability to adapt to change and work in a fast-paced environment

• Strong attention to detail and exceptional organization skills
• Strong written and verbal communication

License, Registration, or Certification Requirements:

• Notary Public – optional

Salary Range: $ $53.45 Hourly, commensurate with experience

With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health