Assistant Manager- Billing/ Payroll

Cross Country is looking for top talent to join our team Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization's overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the 'Top Places to Work' by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.

Basic Purpose
The Business Administration Assistant Manager is responsible for first-level oversight of the onboarding, compliance, billing, and payroll processes within the organization. A key part of this role is ensuring that all functions are executed efficiently, accurately, and in strict accordance with company policies and relevant regulations. They also work alongside the senior leadership team to supervise and guide administrative staff, ensuring efficient and effective operations.

Essential Functions

• Onboarding and Training:

Oversee the onboarding process for new hires, ensuring compliance with company policies and legal requirements.

Coordinate with various departments to facilitate orientation sessions and training programs for new employees.

Develop and implement strategies to enhance the efficiency of the onboarding experience.

Create effective training resources and conduct training sessions on processes and procedures.

• Compliance Management:

Monitor and enforce compliance with employment laws, industry regulations, and internal policies.

Conduct regular audits of compliance documentation, such as tax forms and background checks, ensuring accuracy.

Provide guidance and support to staff on compliance-related matters, staying informed of regulatory updates.

Ensure all permits, credentials, and licenses are compliant during the hiring process, and track renewals.

• Billing and Financial Oversight:

Supervise the billing process, ensuring accurate and timely invoice generation based on contractual agreements.

Review billing documentation, including timesheets and client contracts, to ensure adherence to policies.

Address and resolve billing discrepancies promptly, collaborating with internal teams and clients.

Audit billing numbers and spot-check invoices for accuracy; oversee processing of credits and resolve related inquiries.

• Payroll Administration:

Manage payroll processing for temporary employees, ensuring timely and accurate payments.

Review payroll records for completeness and accuracy, addressing any discrepancies as needed.

Serve as a point of contact for payroll-related inquiries, providing assistance and resolving issues.

• Leadership and Team Development:

Lead and supervise administrative staff involved in onboarding, compliance, billing, and payroll processes.

Conduct performance evaluations, identify training needs, and facilitate professional development.

Promote a positive and collaborative work environment, encouraging teamwork and accountability among staff.

Train and audit the work of Business Administration Specialist 3 employees.

• Quality Control and Improvement:

Monitor quality control to ensure successful implementation of processes.

Propose initiatives and metrics to improve ongoing performance and results.

Prepare and maintain various internal and external reports for leadership review.

Review service agreements and contracts for accuracy and completeness.

Other duties as assigned.

Qualifications

• 2 years of supervisory or managerial experience in a similar environment; 3 years in HR, credentialing, or payroll/billing administration preferred.
• 2 years of responsible administrative experience and 3 years of business experience in a related field.
• Knowledge of California employment laws and proficiency in payroll/billing software, Microsoft Office Suite, and Google Drive.
• Strong computer skills, including word processing, spreadsheets, and database systems; ability to type at least 50 net words per minute.
• Excellent leadership, organizational, and communication skills, with attention to detail and accuracy.
• Proven ability to prioritize tasks, meet deadlines, and adapt to changing priorities in a fast-paced environment.
• Strong problem-solving and analytical skills, with effective communication abilities.
• Capable of safeguarding highly confidential information and using standard office equipment.

Education

• High School or equivalent required; Bachelor's degree in business administration, human resources, or a related field preferred. Or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits
Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability