IT Support Services Technician I

ROLE SUMMARY: The Inotiv IT organization is seeking an energetic and customer-oriented IT Support Technician to join our team to provide 1st line onsite IT support for the Alice, TX site and to remote workers. The role focuses on providing exceptional technical support and troubleshooting for computer systems, software, and hardware. Assist users with IT issues, perform system maintenance, and contribute to the overall efficiency of our IT operations.

This person needs both the organizational and communication skills to work in a professional and high paced environment. The IT Support Technician will need technical acumen along with a fantastic customer service approach to daily work.

ESSENTIAL DUTIES AND RESPOSIBILITES:

• Provide first-line technical support to users via phone, email, or in-person.
• Assist users with troubleshooting and resolving hardware and software issues.
• Diagnose and resolve network connectivity problems.
• Install, configure, and update computer systems, software, and peripheral devices.
• Set up and maintain user accounts, permissions, and security settings.
• Educate users on proper system usage and best practices for data security.
• Document and track support requests, resolutions, and user feedback.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Perform routine system maintenance tasks, such as backups and software updates.
• Identify recurring problems and suggest improvements to prevent future incidents.
• Keep abreast of emerging technologies and trends in the IT industry.
• Maintain inventory of hardware, software, and peripheral devices.
• Assist in the setup and support of audiovisual equipment for meetings and presentations.
• Provide basic training and guidance to users on new software applications or system features.
• Maintain a high level of professionalism and customer service in all interactions with users.

Required Qualifications:

Experience: Minimum of one (1) year related IT experience

Other:

• Proven experience in providing technical support in a professional setting.
• Solid understanding of computer hardware, software, operating systems, and networking concepts.
• Proficiency in troubleshooting and resolving common IT issues.
• Knowledge of help desk ticketing systems and remote support tools.
• Familiarity with Active Directory and user management.
• Basic understanding of TCP/IP, DNS, DHCP, and other networking protocols.
• Ability to install, configure, and troubleshoot desktops, laptops, and peripherals.
• Strong communication skills to effectively interact with users of varying technical expertise.
• Excellent problem-solving and analytical abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Attention to detail and commitment to delivering high-quality customer service.
• Willingness to learn new technologies and keep up with industry advancements.
• Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus.
• Availability to work flexible hours, including occasional evenings or weekends for maintenance or on-call support as required.
• Ability to function effectively independently, as necessary.
• Work may require the use of PPE (personal protective equipment)

Certification/Licensure: CompTIA A+, Microsoft Certified Professional (MCP) desirable.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to work/type at a computer.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Some travel will be required depending on the nature of the transactions and projects.

#LI-JM1

#LI-Onsite

*This position could be offered at different levels for candidates who qualify with a combination of advanced levels of education and/or years of experience.  The salary range will adjust along with the level of the role to match the person's relevant experience and/or education level.

Inotiv is a growing contemporary drug discovery and development company where we "Play to Win" in an industry rich with opportunity.  Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world.  There's an opportunity for everyone at all phases of a career, each individual's unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people's lives, we have the career opportunities to make it happen.  Join us in embracing research and science to impact the health and well-being of people all over the world.

Salary will be commensurate with experience and responsibilities. Benefits include health and dental coverage, short- and long-term disability, paid time off, paid parental leave, 401K, and more

Inotiv is an Equal Opportunity Employer. It is our policy to provide a fair and equal employment opportunity to all persons, regardless of age, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, disability, national origin, veteran status, or any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.

---