Aqua-Tots Aquatics Manager

2 weeks ago

Phoenix, Arizona, United States Aqua-Tots Swim School Full time

The Aquatic Manager position consists of leading and managing all Aquatic Staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

Areas of Responsibility

The Aquatic Manager is responsible for providing leadership and management in the following areas of Aquatic Operations:

  • Customer Service and Sales
  • Ensure Aquatic Staff adheres to the Aqua-Tots Core Values during all staff and customer interactions
  • Maintain a high level of customer engagement and ensure overall customer satisfaction
  • Educate customers in the Aqua-Tots 'Learn to Swim' program in order to sell the proper swim lessons to meet their needs
  • Assist General Manager (GM) and Office Manager (OM) in the management of class schedules
  • Respond to customer concerns, instructor or curriculum related feedback received via social media, e-mail communication, and in-person concerns
  • Follow up with curriculum or instructor related student drops
  • Manage the progression of all students
  • Assist GM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency through excellent customer service
  • Ensure staff meets all sales goals set by the General Manager
  • Human Resources
  • Manage all Aquatic Staff
  • Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff
  • Manage and document Aquatic staff disciplinary action and certifications
  • Manage own & Aquatic staff schedules to accommodate the Aquatic needs
  • Manage attendance and shift coverage for Aquatic staff
  • Review and submit Aquatic staff time sheets to GM
  • Staff Management
  • Build a team environment and promote the Aqua-Tots culture among Aquatic staff
  • Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions
  • Manage and meet regularly with underperforming Aquatic staff
  • Review and create action plans from Deck Supervisor reports
  • Manage monthly Aquatic Staff Meetings and In-Service Trainings
  • Manage monthly Master Instructor Meetings and Deck Supervisor Meetings
  • Manage quarterly team building activities
  • Facility Management
  • Maintain the pool, pump room, and pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance
  • Ensure the safety of staff and customers
  • Ensure completion and submission of incident reports when necessary
  • Marketing
  • Assist GM in implementing grassroots, local, and franchise level marketing campaigns
  • Minimum Qualifications
  • High School Graduate or GED equivalent, Bachelor's Degree preferred
  • At least 18 years of age
  • Valid Driver's License
  • Open availability
  • Aquatic experience
  • Customer Service experience preferred
  • Preferred Qualifications
  • Operations experience
  • Experience leading a team
  • Capable of developing others
  • Influences by example
  • Pays attention to detail
  • Team Building
  • Communicates Effectively
  • Strong Social Skills

This is a full-time position (32+ hours per week). Days and hours vary based on school's need and season.

Job Type: Full-time

Pay: $ $21.50 per hour

Expected hours: 35 – 40 per week

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Opportunities for advancement
  • Paid time off
  • Paid training

Application Question(s):

  • How Many Years of Customer Service Experience Do You Have?
  • How Many Years of Experience Working with Children Do You Have?
  • Are You Willing to get Instructor Certified Through Us?
  • Are You Available to Work on the Weekends (Saturday/Sunday)?

Education:

  • High school or equivalent (Preferred)

Work Location: In person

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