Quality Assurance Advisor Senior-

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Quality Assurance Advisor Senior for the Property Claims Team, you will be responsible for developing, implementing and sustaining quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. You will also conduct quality reviews and delivers results to appropriate stakeholders and develops action plans for success.

We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position.

What you'll do:

• Uses advanced knowledge to provide guidance in the design, assessment, implementation and/or administration of complex quality assurance/control programs, practices and policies.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
• Uses quality methods and tools to identify, analyze, improve, and implement effective and efficient business solutions.
• Performs independent assessments to identify training needs and improvement opportunities for program effectiveness.
• Briefs senior management on results, trends, studies, and initiatives, and recommends courses of action.
• Serves as a functional expert and coach to peers and team members and acts as a resource for escalated issues of an unusual nature. 
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you'll have:

• Bachelor's Degree: OR 4 additional years (10 Total) of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree.
• 6 or more years progressive operations or process experience in the P&C insurance industry, Property Claims.
• 2 years of quality assurance/control, or quality improvement experience to include developing, implementing, and maintaining quality assurance/ control/testing programs.
• Intermediate knowledge of quality assurance analytical methods and tools.
• Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a results and production oriented mindset.

What sets you apart:

• 4+ years Property Claims Adjusting experience to include 1+ years as a Senior Property Adjuster level or above with 1+ years' experience handling complex dwelling, condominium, and Section II property damage liability claims.
• Moderate to advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills, and abilities toward quality assurance work products and deliverables.
• Strong analytical skills with demonstrated ability to perform root cause analysis and provide actionable insights along with being able to recommend solutions from this information.
• Moderate to advanced Microsoft Excel experience.
• Demonstrated leadership skills in a team lead, supervisory, or management capacity.
• 1+ years in demonstrated direct experience in an audit, risk and/or compliance roles.
• Detail oriented with a strategic mindset that is able to see the larger, holistic, picture and be able to decipher if the process and procedures, end to end, are accurate and working properly for the best compliant and member experience.
• Current or former military veteran or military spouse.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation range:

The salary range for this position is: $93,770 - $157,820.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.