Email Chat Support Specialist

1 week ago


Phoenix, Arizona, United States Bright Brewery Full time $18,400 per year

We are seeking a talented Email Chat Support Specialist to join our dynamic team. In this role, you will play a crucial part in providing exceptional customer service through email and chat interactions. If you have a passion for helping customers and solving problems, this is the perfect opportunity for you

Location: United States (Remote)

Pay: $ $35.00 per hour.

Responsibilities

  • Respond to customer inquiries and issues via email and chat in a timely and professional manner
  • Provide accurate information and solutions to customers' questions and concerns
  • Escalate complex issues to the appropriate team member for resolution
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with team members to improve overall customer satisfaction

Requirements

  • Excellent written communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Previous experience in customer service or support role preferred
  • Familiarity with CRM software is a plus

Qualifications

  • High school diploma or equivalent
  • 1+ years of experience in customer service
  • Proficiency in Microsoft Office Suite
  • Ability to work flexible hours, including weekends and holidays

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Career development opportunities
  • Positive and inclusive work environment


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