IT Statewide Management Officer 2

Salary

$6, $11,258.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

OTS 101025K ERG

Department

Division of Administration-Office of Technology Services

Opening Date

10/10/2025

Closing Date

10/17/2025 11:59 PM Central

The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-318. This position is located in the Strategy, Planning and Administration Section. Req

The Office of Technology Services (OTS) aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within the Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

This position provides strategic planning, data governance, enterprise metrics programmatic support, legislative tracking, and DR/BCP management for the Office of Technology Services (OTS). This position reports directly to the Enterprise Data Analytics Director (i.e., an IT Statewide Director 3). All duties require a high level of independence performed with minimal supervision. The scope of responsibilities represent complex cross-functional and interdisciplinary responsibilities that impact all divisions of the Office of Technology Services.

The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state's capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Six years of experience in information technology; OR

Six years of full-time work experience in any field plus four years of experience in information technology; OR

An associate's degree in information technology plus four years of experience in information technology; OR

A bachelor's degree plus four years of experience in information technology; OR

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR

A master's degree plus three years of information technology experience.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

Strategic Planning & Data Governance/Quality:

• Participates in the creation of the multi-year IT strategic plan for the Office of Technology Services.
• Obtain and evaluate data to measure the alignment of OTS operational activities with strategic goals.
• Conduct research for benchmarking OTS performance against peer states and industry best practices.
• Collaborate with KPI Owners and Data Stewards to ensure the accuracy and timeliness of data for assigned KPIs.
• Assist the Director of Enterprise Metrics in maintaining the Enterprise KPI Catalog, including documenting new metrics and modifying existing ones.
• Support the development and maintenance of data extraction, transformation, and loading (ETL) processes that feed the Business Intelligence (BI) platform.
• Work with data owners to establish safeguards to ensure the technical accuracy and validation of data flows from source systems to the BI platform.

Enterprise Metrics Program Support:

• Support the development, maintenance, and enhancement of all tiers of performance dashboards (e.g., Executive Strategic, Operational Health, Public Transparency), ensuring alignment with the Enterprise Metrics Framework.
• Assist in the collection, organization, analysis, and dissemination of key performance indicators (KPIs), strategic outcome indicators (SOIs), and operational metrics (OMs) from various source systems (e.g., Ivanti, LaGov, etc).
• Promote data literacy and a culture of continuous improvement across OTS.
• Built internal capacity with service owners to generate regular reports and dashboards (e.g., operational stand-up reports, service performance reviews, and quarterly strategic reviews) to support on-going evaluation of lines of service.
• Contribute to training materials and deliver training sessions to KPI Owners and managers on interpreting dashboards and utilizing performance data.
• Support the formal cadence of performance review meetings by preparing materials, facilitating discussions, and documenting action items.
• Prepare narrative summaries and actionable insights to accompany data visualizations, supporting decision-making by the Director of Enterprise Analytics, CIO, and other stakeholders.
• Assist in the preparation of content for strategic/operational/public dashboards to present data clearly and understandably for diverse audiences.

Legislative Tracking

• Reviews every proposed legislative instrument to determine potential impact to OTS, the Division, or our customer agencies IT systems.
• Coordinates the preparation of legislative fiscal impact statements relative to information technology on proposed legislation.
• Works with OTS and agency stakeholders to document compliance requirements.
• Promulgates all OTS's rules that are published to the State Register that become necessary due to legislative actions that affect Information Technology that apply to OTS, the Division or the in-scope agencies under our jurisdiction. Prepares all required draft legislation on behalf of OTS and the Division for IT related matters.

Disaster Recovery and Business Continuity Planning

• Prepares OTS's Business Continuity Plan. Works with the executive and OTS business unit leadership to help them document their critical processes, vital records, operating procedures, alternate work locations and equipment needs to ensure the unit's most critical functions continue in the event of a disaster that affects primary work locations.
• Responsible for updating OTS's portion of the Division's Emergency Management Plan (EMP) plan. Compiles the final plan for distribution during an emergency.

Perform other duties as directed.

Position-Specific Details:

Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education).Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

email:

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at

Parental Leave – Up to six weeks paid parental leave

More information can be found at

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System ). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana ),
• Louisiana School Employees Retirement System ), among others