Vice President, Disability& Refugee Services

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment, build careers, and partner with employers to hire, develop, and retain productive workforces.

JVS provides a broad range of services, including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

Position Summary

• As the Vice President of Disability and Refugee Services, reporting to the Senior Vice President, you will play a pivotal role in overseeing and managing the various functional areas of both departments. Your responsibilities will include ensuring high-quality services are delivered effectively to individuals with disabilities, refugees and other immigrants coordinating and collaborating with other departments and external stakeholders.

Essential Job Functions

• Workforce Development Management:
• In collaboration with the Senior Vice President, evaluate the workforce requirements of employers and clients to determine program needs.
• Develop and implement education and training programs to help clients pursue desired careers.
• Ensure effective communication with program partners, staff, and community members to lead project goals and deliverables.
• Develop and execute plans to improve the quality and availability of JVS services for people with intellectual and physical disabilities, refugees, and individuals referred by the Department of Transitional Assistance (DTA)
• Assist programmatic team leaders in assessing and evaluating individuals for Disability and Refugee Service Programs to determine their needs and eligibility for services.
• Collaborate externally and internally to forge meaningful partnerships with community organizations and government agencies to provide comprehensive and compassionate services that empower individuals with disabilities and refugees to thrive and succeed.
• Disability & Refugee Services Program Oversight:
• Oversee all Employment Programs in Disability Services & Refugee Services
• Empowering both areas of focus is one of the most impactful ways to help with our mission and values.
• Ensure that these services are implemented and delivered with excellence.
• Assist senior leaders in effectively managing programs, partnerships, and deliverables, including communication with staff, partners, and the community.
• Enhance the visibility of programs both internally and externally.
• Team Management and Development:
• Offer leadership, coaching, mentoring, and support to staff and program directors within the Disability and Refugee Services department.
• Cultivate a culture at JVS that values collaboration, innovation, diversity, equity, and inclusion.
• Recognize and support the career development of the entire team and each team member individually.
• Reporting and Performance Tracking:
• Create and maintain a system to monitor and measure performance results.
• Deliver monthly, quarterly, and annual reports on program performance.
• Provide accurate and timely financial reporting.
• Strategic Planning and Collaboration:
• Participate in strategic planning activities that help align program goals with the organizational objectives.
• Collaborate cross-functionally to develop agency-wide standards for divisional engagement.
• Leverage employer relationships better to serve JVS clients, staff, and the organization.
• Responsibilities and duties may be adjusted or expanded in response to changing business priorities and organizational needs

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Bachelor's degree in a relevant field (such as social work, public administration, or workforce development) or equivalent experience. Master's degree is preferred.
• A minimum of 7 years of experience in leadership roles focusing on disability and refugee services is preferred.
• Strong knowledge of disability and refugee policies, regulations, and best practices.
• Demonstrated experience in program development, implementation, and evaluation.
• Excellent communication, interpersonal, and leadership skills.
• Proven ability to build and maintain effective relationships with diverse stakeholders with staff and clients from diverse cultural, socio-economic, ethnic, and educational backgrounds.
• Strong analytical and problem-solving abilities.
• Ability to manage and support multiple priorities and ensure deadlines in a fast-paced environment.

Key Competencies

• Business Acumen: Strong business acumen and industry knowledge, including trends, best practices, and emerging technologies.
• Communication Proficiency: Excellent communication skills, convey complex ideas clearly and concisely, build relationships with stakeholders, and represent the organization effectively in public.
• Donor/Funder Relationship Building: Proven ability to develop and maintain relationships with donors and funders, including experience with grant writing, reporting, and stewardship.
• Ethical Conduct: Demonstrated commitment to ethical conduct and integrity, including adherence to organizational policies and procedures and compliance with legal and regulatory requirements.
• Leadership: Proven leadership skills, leading and inspiring teams to achieve organizational goals and providing direction and support as needed.
• Problem Solving/Analysis: Excellent problem-solving skills, able to define issues, gather data, and push the team to come up with practical solutions—the ability to make difficult decisions when necessary and have the confidence to move the team forward.
• Personal Effectiveness/Credibility: Demonstrated personal effectiveness and credibility, including the ability to build trust, maintain confidentiality, and handle sensitive issues with tact and diplomacy.
• Presentation Skills: Strong presentation skills, presenting complex information compellingly and engagingly to diverse audiences.
• Strategic Thinking: Ability to think strategically and develop innovative solutions to complex problems using data-driven insights and creative thinking.
• Technical Capacity: Having a strong technical background and knowledge of relevant tools and systems is essential for effective program delivery and management.

JVS CULTURE: JVS is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to deliver quality services.

JVS is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination based on sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.