Security Shift Leader

Job Summary
Responsible for the overall operations and functioning of the Safety and Security Department in providing service, support, protection and assistance with the standard of care to the hospital community by safeguarding and securing the hospital; its facilities and property. As assigned, supervises security personnel; develops work assignments; oversees shift operations; provides feedback and monitors/directs security, parking, communications center, and guest shuttle activities. Interprets and enforces department policies and procedure and serves as liaison for police and fire authorities.

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Example Of Essential Functions

• Manages violent and aggressive behavior or any misconduct by patients, visitors or staff. Leads and directs activity during emergency situations. Maintains order and enacts corrective measures during internal/external disasters.
• Readies the helicopter landing area.
• Escorts medical personnel to patient location.
• Provides support for patient transports.
• Secures helicopter-landing area.
• Demonstrates diplomatic relations and service-oriented skills.
• Conducts escorts.
• Provides assistance with disabled and locked vehicles.
• Controls access and egress.
• Secures patient's medication, valuables and belongings, as requested.
• Provides direction, support and assistance to staff members for daily functions of Security department. Reviews paperwork, ie, incident reports, accident reports, etc. Maintains accurate record of incidents and investigates complaints, as necessary.
• Enforces the restrictions assigned to loading dock area, fire lane, no parking area, handicap parking, and physician parking.
• Monitors and maintains control of emergency vehicle access.
• Monitors CCTV system, Access Control System, IVIS Badging System, Emergency/ Information Intercom System and FRED system, as needed.
• Performs maintenance operation of Panic Alarms.
• Performs Safety Inspections.
• Investigates security incidents, conducts interviews and reviews surveillance information, as needed/requested.
• Compiles evidence and completes reports/documents of findings.
• Assists local law enforcement.
• Testifies in court, as required.
• Responsible for scheduling of assigned shift(s) to ensure staffing needs are being met while assisting staff members with scheduling needs.
• Monitors, documents, evaluates and provides feedback to Security Supervisor related to the job performance of Security Officers.
• Provides leadership and direction to Security Officers. Assists with training initiatives, performance improvement activities and special assignments to improve the quality of the Security operations.
• Patrols all areas of the FMH campus, as well as, offsite facilities, as required, to ensure a safe and secure environment and adherence to policy.
• Provides high visibility to deter theft, vandalism and improper conduct.
• Responsible for overall training schedule assignments for new hires. Provides process improvement ideas and researches feasibility of resolutions.

Required Knowledge, Skills And Abilities

• Knowledge of safety and customer related operations preferred
• Possesses strong interpersonal skills and techniques and the ability to take initiative and give direction as situations dictate.
• Excellent verbal and written communication skills.
• Computer skills to assist with control desk operation.
• Ability to stand for long periods of time.
• Possesses ability to provide direction and management of security officer performance, routine operations and functions of security department.
• Ability to take control of volatile situations and issue commands as situation's dictate.

Minimum Education, Training, And Experience Required

• Minimum of a high school diploma required.
• Maryland State Police (MSP) Security Guard Card certification preferred or
• Must be able to Obtain Maryland Guard Card. If the applicant is hired without a guard card, he/she will be required to work as a Front Desk Greeter until the guard card application has been submitted.
• No experience required, but 1-3 years of security or related experience preferred.
• Must possess and maintain a valid Maryland driver's license or valid license from the state in which the employee resides.
• Must submit to and pass a criminal background check.
• Must obtain within the first 6 months and maintain throughout employment:
• De-Escalation Training
• Must obtain within first 90 days of employment and maintain throughout employment:
• International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification
• CPR
• Musty demonstrate proper use of equipment and supplies according to established procedures within the first 90 days.
• Communicates by radio in a clear, concise and professional manner
• Demonstrates proper use of Security vehicle to supplement routine duties or special requests
• Understands and uses computer equipment, maintaining confidentiality of information and password
• Demonstrates proper use of patient restraint equipment.
• Adheres to department/hospital policies and procedures in performing duties and assignments
• Understands and informs others of hospital fire safety procedures
• Always wears appropriate protective equipment during interaction with patients
• Washes hands after every patient interaction
• Adheres to all safety-related and Security Department policies
• In the first 6 months demonstrate the ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression; Effectively manage a high volume of activity.

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

_ Performance of job does not require patient contact

Physical Demands

Medium-Heavy Work - Lifting up to 75 pounds on an infrequent basis (less than one lift every three minutes) and/or carrying up to 35 pounds while walking. Pushing or pulling up to 115 pounds infrequently or greater than 115 pounds occasionally (no more than once per hour).

Ergonomic Risk Factors

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Forceful Exertion: The amount of physical effort required to perform a task (such as moving patients) or to maintain control of equipment or tools. The amount of force depends on the type of grip, the weight of an object or person, body posture, the type of activity and the duration of the task.

Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Contact Stress: Pressing the body hard on sharp edges can result in placing too much pressure on nerves, tendons, and blood vessels. For example, using the palm of your hand to hit or stick objects can increase risk of musculoskeletal disorders.

Working Conditions

• Bloodborne Pathogens Exposure Risk: Category B - MAY have exposure to blood or body fluids.

Reporting Relationship

Reports to Supervisor

Security

Full-time

Night Shift

Weekends and Holidays

Caring for you as you care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Hourly range: $17.56 to $24.24