Medical Respite Case Manager

The Medical Respite Case Manager works to coordinate care and support services for homeless individuals recovering from illness or surgery in a respite care setting. The case manager ensures that clients receive the necessary medical, social, and housing services to recover in a safe environment and transition to more stable housing. This position involves close collaboration with healthcare providers, social service agencies, and housing providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with case managers, social workers, nurses, and community partners to provide clients with well-rounded care.
• Develop, implement, monitor, evaluate, and adjust individualized care plans focused on medical, social, and housing needs, ensuring compliance with contract services.
• Conduct comprehensive assessments of clients' health, housing, and psychosocial needs during the admission process.
• Coordinate transportation for medical appointments and ensure clients have access to necessary medications and treatments.
• Act as a liaison with social service agencies to secure access to food, clothing, mental health services, and addiction support.
• Assist clients in obtaining and maintaining benefits (such as SSDI/SSI) and other mainstream services, ensuring they meet tenancy requirements.
• Exercise independent judgment on significant issues affecting clients' welfare.
• Oversee the security and operational control of the facility.
• Show patience and compassion, assisting those unable to care for themselves.
• Provide clients with information and education on health management, medication adherence, and preventive care, including hygiene and housekeeping.
• Coordinate daily meals and nutrition services for clients.
• Keep detailed chronological records of events during the shift in the CareLogic system, documenting any unusual occurrences in the facility logbook and other required databases.
• Maintain accurate records of all client interactions, care plans, and services provided.
• Prepare statistical, census, incident, and other required reports.
• Monitor resident and visitor activities inside and outside the facility.
• Conduct routine facility and grounds inspections to maintain security, documenting rounds in the facility logbook.
• Ensure residents adhere to fire and other safety regulations.
• Participate in and obtain certifications in crisis management and first aid/CPR.
• Promptly and professionally answer incoming calls.
• Immediately notify on-call staff of any emergency situations.
• Supervise health-related activities and services across the care continuum, handling referrals from insurance carriers.
• Develop and execute discharge plans detailing follow-up medical care and housing arrangements for clients.
• Ensure clients exit the program with the necessary resources and support for continued recovery and stability.
• Respond to client crises, including medical emergencies, behavioral issues, and housing-related challenges, providing emotional support as needed.
• Comply with and enforce the policies and procedures of Volunteers of America and the Transitional Housing Operations Manual.
• Cultivate relationships within the service network to improve client care.
• Keep homeless service networks, providers, and applications updated to facilitate optimal housing placements for clients.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• None

SUPERVISORY DUTIES:

• None

KEY CONTACTS

• None

KNOWLEDGE, SKILLS AND ABILITIES:

This position requires knowledge, skills and abilities equivalent to:

• Bachelor's Degree is required
• Experience in a residential setting is preferred.
• Excellent written and verbal communication skills including the ability to understand written and verbal instructions
• Requires the flexibility to work evening and weekend hours.
• Ability to complete billing forms and documentation

PHYSICAL REQUIREMENTS:

Employees may be required to stand, stoop, bend and twist, reach and lift, and assist in the transfer and lifting of adults. Work is performed in an office setting. May be required to stand, sit and stretch to perform duties. Below are minimal knowledge/physical requirements of this position.