Customer Operations Associate

6 days ago

Milwaukee, Wisconsin, United States Alchemy Global Talent Solutions Full time

Alchemy is partnering with an established Aerospace & Defense organization seeking a Customer Operations Associate to join their team in Milwaukee, WI.

This role will oversee the post sales cycle to ensure customer satisfaction and on-time delivery while catering to the customer.

Responsibilities

  • Consistently meet or exceed individual and company performance goals and KPIs.
  • Manage the full post-award lifecycle of purchase orders and contracts, including but not limited to:
  • Order entry and acknowledgment
  • Monitoring and managing sales order due and ship dates
  • Resolving customer holds, issues, and escalations in a timely manner
  • Take ownership of post-order management activities, ensuring accuracy and efficiency.
  • Develop a strong understanding of regional customers and their product requirements.
  • Collaborate cross-functionally with internal teams—including Sales, Supply Chain, Accounting, Trade Compliance, Quality, and Warehouse—to ensure seamless order execution.
  • Leverage critical thinking and advanced problem-solving skills to address and resolve customer concerns related to product, pricing, lead times, or quality.
  • Participate in ongoing training focused on process improvement, product knowledge, industry updates, and customer engagement.
  • Maintain proficiency in region-specific requirements such as contract review, USG FAR/DFARS compliance, flow-down clauses, penalties, source inspections, and customer portals.
  • Prepare and maintain accurate status reports for both customers and management.
  • Communicate effectively with customers via phone, Microsoft Teams, and email on a daily basis.
  • Provide backup support for data entry, including SQ entry, as needed.
  • Attend daily, weekly, and monthly team meetings as scheduled.

Requirements

  • Positive, proactive attitude with strong attention to detail.
  • Excellent verbal and written communication skills.
  • Highly motivated, energetic, and results-driven.
  • Professional, courteous, and adept at building strong interpersonal relationships.
  • Exceptional organizational skills with the ability to manage multiple priorities and perform well under pressure.
  • Previous experience in customer service or account management preferred.
  • Proficiency in Microsoft Office (Word, Excel) and Windows environment.
  • Bachelor's degree and/or 5–7 years of relevant experience.
  • Foreign language proficiency is a plus.
  • Occasional travel may be required.

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