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Manager

7 hours ago

Trenton, New Jersey, United States Emagine Entertainment Full time

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance


SUMMARY  The Manager provides leadership and direction to the theater crew operations to ensure that all team members are guest-focused, team-focused, and contributing to enhancing the overall Emagine guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed, and well informed.
  • Manage and oversee employees in crew operations ensuring that they are providing outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
  • Respond to guest comments while educating and empowering other employees to act in similar capacity to maintain a high level of guest satisfaction and quality.
  • Manage and oversee day-to-day operations of the theater to ensure efficiency and profitability standards are being maintained.
  • Open and close the building, complete nightly paperwork, and prepare/verify shift deposits.
  • Manage the monitoring of employee breaks and other minor restrictions per State Law so all legalities and rules are effectively abided by.
  • Manages assigned core theater AOR such as HR, Food & Beverage, Marketing, Booth, Facilities, to contribute to the overall operation and success of the theater.
  • Aid in the management of the human resource function ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed the company established criteria.
  • Ensure that proper security procedures are in place to protect employees, guests and company assets.
  • Control costs in all aspects including labor control, portion control, and proper stock ordering procedures.
  • Prepare and complete action plans; implementing production, productivity, quality, and customer-service standards.
  • Meet financial objectives by forecasting requirements set by the GM, following annual budget requirements, and aiding in controlling theater expenditures.
  • Estimate food costs and profits and adjust menus accordingly.
  • Enforce safety, sanitary practices and maintenance to ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
  • Other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience A two-year degree college or university, preferably a degree in hospitality management; two to three years of management experience in a theater or restaurant environment.

Key Skills Strong Microsoft Office Skills

Performance Measurements 1. Theater operation functions are efficiently, accurately, and effectively performed in accordance with established policies and standards. 2. Profit and loss budgets are within projected operating expectations. 3. Customer service levels for managing areas meet and exceed expectations. Guest problems or questions are courteously and promptly resolved. 4. Good working relationships and coordination exist with other team members and management. 5. Company sales goals are consistently met and promotions are supported.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Work hours could be 50 plus hours a week.

Work Environment  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform the job successfully, an individual should demonstrate the following competencies:

Communications: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. 

Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.