Applications Engineer II

21 hours ago

North Kingstown, Rhode Island, United States Hexagon Manufacturing Intelligence Full time

Why Join Hexagon?
At Hexagon's Manufacturing Intelligence division, we empower manufacturers to create transformative products through digital solutions that drive smarter manufacturing. From advanced design software to precision metrology, we help industries improve productivity and quality worldwide.

As part of our Applications Engineering team, you'll support customers using
CABINET VISION
, one of the leading software solutions for woodworking and cabinet manufacturing. You'll deliver world-class technical support, training, and integration services that ensure our customers maximize the value of their Hexagon solutions.

About The Role
The Applications Engineer II plays a key role in supporting CABINET VISION customers and resellers. You will provide hands-on training, software integration, customization, and technical support to help customers optimize workflows and achieve business results. This role requires both strong technical expertise and exceptional customer service skills.

Responsibilities

  • Deliver online and onsite training and integration services for CABINET VISION customers.
  • Provide technical support services, resolving customer issues efficiently.
  • Perform post-processor modifications and customization of reports, UCS, and catalogues/libraries.
  • Conduct customer introduction and follow-up calls to ensure satisfaction and retention.
  • Maintain accurate documentation of customer interactions and project outcomes.
  • Escalate critical issues to the Applications Engineering Manager and provide potential solutions.
  • Act as the point person for complex technical and business matters.
  • Stay current through continuous learning—training classes, research, and seminars.
  • Consistently maintain a professional, helpful, and customer-focused approach.

Qualifications

  • Advanced technical knowledge of CABINET VISION software (or related CAD/CAM software).
  • Proficiency with Microsoft Office Suite.
  • Strong customer service orientation with excellent communication skills.
  • Analytical, detail-oriented, and strong problem-solving skills.
  • Ability to manage multiple priorities and work independently or within a team.

  • Education:

  • High school diploma or GED required.

  • Bachelor's degree in Engineering, Computer Science, or related field preferred.
  • 3+ years of experience in a software support, training, or service role required.

Work Environment

  • Remote based with occasional customer site visits (up to 20% travel).
  • Frequent computer-based work; occasional lifting up to 20 pounds.
  • Remote based with occasional customer site visits (up to 20% travel).
  • Frequent computer-based work; occasional lifting up to 20 pounds.

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