Globalization Operations Specialist

Job Title:
Globalization Operations Specialist

Area:
Global Communications & Design

Reports to:
Globalization Operations Manager

Classification:
Exempt

Location:
Fully Remote (Evanston, IL)

This position is designated as
Fully Remote
and is not expected to work from our World Headquarters (unless occasionally necessary for meetings/trainings, etc.). All employees classified as fully remote may work from any of the states where Rotary currently has employees, which includes: IL, CA, IN, OR, LA, NC, MN, WI, TN, TX, MI, GA, VA, MA, RI, AZ and WA (these are states where Rotary is currently registered as an employer).
Organization Overview
Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary's clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit

Rotary's Commitment to Belonging
At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.

Position Overview
The Globalization Operations Specialist works closely with the members of the Global Communications & Design team and its clients across the organization to ensure that localization, design, and editing projects are optimally set up, supported throughout their implementation, and delivered to requesters in a timely manner. This role requires expertise in localization project management, and devotes a significant amount of time to working with the various technological tools and platforms needed to complete and deliver localization projects. Requiring constant, real-time coordination with clients and team members, this person combines technological expertise and problem-solving acumen with excellent written and oral communication skills.

You Will Have

• Professional proficiency in English (multilingual skills preferred)
• Bachelor's degree or equivalent
• 5+ years' experience in localization project implementation and/or management
• Proven expertise in memoQ (or a comparable CAT tool) and professional knowledge of translation technologies including translation memory, term bases, and machine-translation
• Familiarity with content management systems, learning management systems, email marketing software, and other content-related technological platforms
• Professional proficiency in Microsoft Word, Excel, and PowerPoint
• Minimum working knowledge of HTML and XML
• Intuitive understanding of technological platforms
• Strong process and project management skills
• Strong organizational and analytical skills
• Excellent interpersonal and written communication skills

You Are Good At

• Delivering results with accuracy, timeliness, and attention to detail under intense pressure
• Acquiring up-to-date knowledge of new language- and content-related technologies and applying them in our day-to-day operations
• Understanding the unique needs of each localization or editing project and optimizing flow with adjacent processes
• Quickly grasping the big picture and details of a project workflow and suggesting ongoing improvements
• Coordinating many projects and diverse resources across teams
• Generating reports, interpreting data, and communicating the results in a clear and compelling way to team members and stakeholders
• Clearly explaining complex technical procedures and requirements to people of various technological skill levels
• Finding solutions and providing support, especially on issues related to processes, technologies, and logistics

You Will Be Responsible For

• Triaging, setting up, and opening all localization, interpretation, and editing projects, including identifying appropriate workflows and necessary integrations
• Communicating with requesters for project setup and delivery needs
• Executing all preparatory technical tasks required for machine translation (MT)
• Performing source quality improvement (SQI) for localization projects, including CAT tool segmentation adjustment, document format clean-up, AI-powered text correction, and more
• Running MT for all localization projects
• Performing regular maintenance of translation memories (TMs) and term bases (TBs)
• Working with the Manager of Localization and Manager of Globalization Operations to determine best localization workflow for each project (MT only, MT+PE, human)
• Supporting the Manager of Globalization Operations in identifying and implementing process improvements
• Collecting data and preparing reports on our core businesses
• Troubleshooting technical issues and supporting team members in their daily use of content platforms and translation technologies
• Supporting design project coordination as needed
• Occasionally working outside of regular business hours or on weekends as assigned to support communications plans or Rotary events
• Traveling domestically to participate in annual team integration at headquarters

Leadership Attributes

• Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
• Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
• Global Perspective: Anticipates trends in the global humanitarian market to make decisions on where to focus Rotary's efforts.
• Accountability: Have a clear sense of ownership and take personal responsibility for actions.
• Innovation: Move Rotary beyond traditional ways of thinking
• Adaptability: Respond to changes willingly and recognize when to adjust based on the situation.

Salary Range

• $61,200 - $68,000

Why work for Rotary?

• Generous medical, dental, and vision benefits package
• Progressive 401k matching contributions
• Above market and generous paid time off package
• Tuition reimbursement
• Professional development opportunities
• On-site cafeteria and coffee bar with special pricing for Rotary employees
• Flextime-several different work schedules to choose from
• Close to CTA, Metra, a variety of stores, and many food options