Production Supervisor

ABOUT US

Abby's Catering is the longest-standing in-flight and corporate catering company in Houston, proudly serving the Houston & Dallas Metro markets. We specialize in high-quality, handcrafted culinary experiences using locally sourced and sustainable ingredients. Our focus is simple: exceptional service, impeccable food safety, and a memorable customer experience with every flight.

We are committed to maintaining the highest standards in quality, safety, accountability, and teamwork — and we are looking for leaders who share these values.

POSITION SUMMARY

The Production Supervisor – Cold Food oversees daily cold-food production to ensure all Abby's Catering menu items meet quality, safety, and airline presentation standards. This role ensures on-time and accurate order fulfillment, HACCP compliance, and smooth shift operations within a 24/7 environment.

Supervises Cold Food Production Associates and leads a high-accountability team focused on quality, productivity, food safety, and a clean, organized work area.

Reports to: Production Manager
Direct Reports: Cold Food Production Associates

SAFETY AND COMPLIANCE

• Follow all food safety, HACCP, and traceability requirements daily. 
• Maintain accurate logs, review data for completeness, and document any deviations. 
• Enforce personal hygiene practices and compliance with all food safety and sanitation programs. 
• Ensure all cold-room operations meet airline regulatory standards. 
• Maintain a safe, hazard-free workspace and enforce safety procedures at all times.
   

EQUIPMENT AND MAINTENANCE SUPPORT

• Oversee proper handling, organization, and sanitation of food-production equipment. 
• Ensure equipment, tools, and workspaces are cleaned, sanitized, and maintained. 
• Report equipment issues promptly and ensure follow-through on corrective actions. 
• Support continuous improvement in workspace efficiency and workflow.
   

DUTIES

• Lead, coach, and supervise Cold Food Associates to achieve high performance. 
• Conduct daily shift start/end meetings and communicate production priorities. 
• Ensure all products meet airline specifications, quality standards, and portion requirements. 
• Deliver all finished products on time to meet Kitchen Departure Times for all flights. 
• Reduce waste through proper inventory rotation (FIFO) and strict portion control. 
• Assist in providing food safety training to front-line staff. 
• Monitor labor costs and control overtime through proactive shift management. 
• Maintain a clean, safe, and organized cold-food production area. 
• Promote teamwork and a positive work environment. 
• Complete additional tasks as assigned by leadership.
   

OUR MISSION AND CORE VALUES

Abby's Catering aims to remain the leading in-flight and corporate catering company in the Houston & Dallas Metro markets by sourcing locally and sustainably, providing personalized attention to detail, and maintaining excellent food safety while operating within a fiscally responsible budget.

We live by the CATCH values:

• Customer Service: Deliver service that exceeds expectations with every flight. 
• Accountability: Take ownership of quality, safety, and every outcome. 
• Teamwork: Collaborate for the good of the team and the customer. 
• Competitiveness: Strive for the highest levels of quality, safety, and efficiency. 
• Honesty: Operate with transparency, integrity, and respect.

JOB REQUIREMENTS

• Ability to work in a cold environment (36°F) for extended periods. 
• Willing to work rotating shifts, holidays, weekends, and overtime as needed. 
• Strong leadership, communication, and organizational skills. 
• Bilingual English/Spanish (verbal communication required). 
• Must be legally authorized to work in the U.S. (no sponsorship). 
• Ability to read/interpret loading instructions, diagrams, and menu specs. 
• Proficiency with Microsoft Office. 
• Excellent knowledge of food hygiene standards; Food Handler Certificate required. 
• Strong attention to detail and high accuracy standards. 
• Reliable, proactive, and able to work independently. 
• High School Diploma or equivalent required. 
• Culinary Arts education preferred. 
• Airline catering experience a plus.

WORK ENVIRONMENT 

• Cold-room production environment (36°F). 
• Fast-paced, time-sensitive operation. 
• Requires standing for long periods and moderate to heavy lifting. 
• Exposure to food-production equipment, carts, and high-traffic areas.