Community Support Team Professional III

Make a Difference in Someone's Life

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

A Qualified Professional (10A NCAC 27G must have one of the following:

• Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required

• Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required

• Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

This Opportunity:The primary responsibilities of the Community Support Team Professional III are to provide clinically-based supports to individuals with a mental health or substance abuse issue to achieve their personal dreams and goals of restoring what they define as their natural function within their community.What You'll Do:

•    Provides psychoeducation as indicated in the PCP.

•    Assists the Team Leader with behavioral and substance use disorder treatment interventions.

•    Assists with the development of relapse prevention and disease management strategies.

•    Coordinates the initial and ongoing assessment activities.

•    Develops and/ or participates in the initial development, implementation, and ongoing revision of the PCP, and ensures its implementation.

•    Consults with identified medical (i.e., primary care and psychiatric) and non-medical providers, engages community and natural supports, and includes their input in the person-centered planning process.

•    Ensures linkage to the most clinically appropriate and effective services including arranging for psychological and psychiatric evaluations.

•    Monitors and documents the status of the beneficiary's progress and the effectiveness of the strategies and interventions outlined in the PCP.

•    Completes functional needs assessment(s) to determine the scope and anticipated outcomes to the services.

•    Communicates the beneficiary's progress and the effectiveness of the strategies and interventions to the team leader as outlined in the PCP.  

•    Provides intensive case management.

•    Identify and provide emergency crisis services as necessary and respond accordingly; coordinate other services as appropriate.

•    Participate in agency on-call structure as First Responder.

•    Facilitate a debriefing session following each crisis event for the purpose of making necessary changes to the PCP or crisis plan in an effort to prevent future occurrences of similar crises.

•    Linkage and referral to formal and informal supports.

•    Assist with beneficiary housing search including engaging landlords to rent to beneficiaries and writing reasonable accommodation letters.

•    Assist with connecting beneficiaries to financial and in-kind resources to set up and maintain their household.

•    Prevent and mitigate housing crises including being a point of contact for landlord concerns.

•    Assist with rehousing beneficiaries if they are no longer able to stay in their unit due to eviction or risk of eviction.

•    Assist in developing daily living skills to stabilize and maintain housing.

•    Ensure admission and discharge procedures are followed according to policy.

•    Coordinate admissions and discharges under the supervision of the team leader.

•    Monitor utilization of services and ensure agency provides services consistent with authorization for each individual supported.

•    Prepare reports for team leader in order to clearly communicate progress or lack of progress, and involvement in treatment to aid the team leader in the authorization process.

•    Maintain timely and accurate service documentation in a manner consistent with agency and state/federal law.

•    Complete and submit accurate billing information on time; maintain and ensure comprehensive medical records are kept for each person served.

•    Maintain positive working relationships within the communities served, including with individuals, families, team members, other staff, monitoring and licensing agencies, organizations, and funders.

•    Drive and travel extensively to community locations, various agencies, and other outreach destinations.

•    Provide and/or arrange for transportation for people supported as required.

•    Attend and actively participate in meetings and training as required.

•    Maintain certification in all agency, state and federal training requirements.

•    Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

•    Demonstrate knowledge of emergency procedures and assist in crisis situations.

•    Follow service definition guidelines for services being provided.

•    Complete all other relevant responsibilities as assigned by the supervisor.

Education We're Looking For:Bachelors: Human Services, Bachelors (Required), Masters: Human ServicesCertifications We're Looking For:Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSMExperience We're Looking For:Experience working with adults with a mental health diagnosis and/or substance use disorder | 1-4 years (Dependent Upon Education - see Job Description) | RequiredSchedule:Monday - Friday (8:00am - 5:00pm including a 1-hour lunch break)
On-call rotation required.
Flexibility needed for after-hours and/or weekends.Target Weekly Hours:40Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact  or call

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

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