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Client Product Specialist

24 hours ago

Woburn, Massachusetts, United States Ignite Insurance Systems Full time

The Product Specialist draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Product Specialist is to ensure the product we deliver is well defined, understood, and implemented and used with success.

  • Own general product support and program management for subset of client base, utilizing multiple tools to investigate and access data to troubleshoot and resolve issues.
  • Proactively monitor and analyze data quality to ensure accuracy of reporting and downstream impact on other contracted services.
  • Assist with client testing requests.
  • Train existing clients.
  • Ensure project documents are complete, current, and stored appropriately.
  • Identify and document solution deficiencies and recommend solutions.
  • Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs.

  • Collaborate cross-functionally with development, Sales, Business Intelligence, etc. as needed to service clients and improve the product.

  • Experience with data analysis and manipulation using Excel (v-look-up, pivot tables)

  • Well organized and able to prioritize work independently
  • Excellent written and oral communication with internal team members and external customers
  • Ability to learn new concepts quickly
  • Previous experience with insurance claims or Medicare compliance preferred
  • 5% travel for customer visits
  • Bachelor's Degree preferred
  • At least 2 years of experience in a corporate office/customer-facing environment
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For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

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Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

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