IT Operations Specialist

The Work:

The IT Operations Specialist, Senior/Lead will provide leadership and expertise in IT operations and security compliance, supporting classified and unclassified systems. This role acts as a liaison between IT departments and various stakeholders, ensuring compliance with federal regulations, overseeing system lifecycle processes, and managing secure IT environments. The role also includes overseeing IT workflows, resolving technical issues, managing provisioning, and producing documentation, all while adhering to the Mission, Vision, and Core Values of Cayuse.

Key Responsibilities:

• Serve as the primary liaison between organizational workforce members and IT departments for operational needs and challenges.
• Study and implement federal IT security regulations applicable to operations, ensuring compliance with Department of Defense standards.
• Prepare manuals, policies, and procedures for the handling, storing, and documenting of classified or proprietary records and materials.
• Develop and manage IT lifecycle processes, including hardware/software upgrades and replacements.
• Investigate IT-related security violations, preparing reports and implementing corrective measures.
• Conduct IT security and compliance education sessions for employees.
• Handle information systems security management tasks, including NIPR/SIPR account access compliance.
• Manage IT taskers issued by higher commands and ensure timely completion.
• Troubleshoot and resolve classified/unclassified systems issues, patch security vulnerabilities, and manage compliance with security protocols.
• Take ownership of provisioning and management of government-furnished equipment (including iPhones and business systems).
• Provide technical briefings and serve as a communication hub for IT updates, policies, and changes.
• Collaborate with leadership to create use cases, operational standards, and procedural documentation to improve IT workflows.
• Other duties as assigned

Qualifications – Here's What You Need:

• 5 Years of Experience
• Four additional years of applicable experience may be substituted for the degree.
• Secret Security Clearance is required
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Background in developing and administering IT industrial security procedures for classified/proprietary materials or documentation.
• Demonstrated ability to study, implement, and adhere to federal IT and security regulations (e.g., DoD/NIST standards)
• Proficiency in IT troubleshooting for hardware, software, networks, and mobile devices (including Purebred for iPhones)
• Functional knowledge of Active Directory, Windows operating systems, and IT asset management
• Proficiency in MS Office tools, including Word, PowerPoint, Outlook, and Excel.

Minimum Skills:

• Exceptional interpersonal and communication skills (oral and written).
• Strong organizational, analytical, and problem-solving abilities with attention to detail.
• Ability to multitask and prioritize tasks in a dynamic, fast-paced environment.
• Proven ability to work independently and collaboratively on multifunctional teams.
• Agile learner, adaptable to evolving IT requirements and policies while maintaining a professional demeanor.

Desired Qualifications:

• Bachelor's Degree.
• Military Experience.

Our Commitment to you / overview of benefits:

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions:

• Professional on-site office environment.
• Ability to work in Aberdeen Proving Ground, Maryland.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.