Customer Service Advisor

1 week ago

Philadelphia, Pennsylvania, United States Intealth Full time $52,000 - $96,000 per year

Intealth
is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide to improve healthcare for all. We enhance the education of health professionals, verify their professional qualifications, and inform health workforce policies around the world. We offer a supportive, inclusive culture where diversity is celebrated, and every individual's contribution matters.

What You Can Expect:

  • Professional Growth:
    Career development, mentorship, and opportunities to advance.

  • Work-Life Balance:
    Hybrid positions and comprehensive wellness benefits.

  • Meaningful Work:
    Support the advancement of quality health care globally.

Why Intealth?

Named a Top Workplace by the Philadelphia Business Journal, Intealth provides an environment of collaboration, respect, and empowerment. We invest in you so you can grow, thrive, and contribute to work that changes lives.

SOME OF OUR PERKS & BENEFITS

  • Salary starting at $26.00 Hourly

  • Robust Medical, Dental & Vision from top providers

  • 12% Employer Contribution to your 403(b)

  • Tuition Reimbursement & Wellness Program

  • Generous PTO

  • Full-time | Shift: 11 a.m.-7 p.m., Monday-Friday | Flexible virtual work arrangement

Intealth
is seeking a
Customer Service Advisor
to join our Applicant Information Systems (AIS) team. In this role, you'll be the first point of contact for individuals and organizations engaging with Intealth's range of services. This includes supporting international medical graduates (IMGs) pursuing U.S. residency through the ECFMG Certification process, as well as assisting users of EPIC, Intealth's global primary-source verification repository used by physicians and medical institutions worldwide.

About the Role

You'll handle a high volume of phone and email inquiries, deliver accurate information, and collaborate with other departments to ensure applicants have the resources they need. This position requires strong communication, attention to detail, and the ability to multitask in a fast-paced, disseminate complex information in a service-oriented environment.

Key Responsibilities:

  • Support applicants through the EPIC and Certification process.

  • Respond to a high volume of phone and email inquiries, resolving applicant questions efficiently and accurately. While delivering exceptional customer service.

  • Interpret and explain complex policies and procedures in a clear and concise manner.

  • Partner with internal teams to ensure first-call resolution and clear communication.

  • Guide applicants through billing, fee inquiries, and troubleshooting within the online portal.

  • De-escalate challenging interactions with professionalism and empathy, maintaining composure while finding solutions.

  • Use sound judgment to determine when cases should be escalated.

About You

Are you passionate about supporting others and contributing to a mission that makes a global impact? Do you thrive in a fast-paced, collaborative setting, balancing empathy, accuracy, and attention to detail in everything you do?

Qualifications:

  • Bachelor's degree or equivalent experience required.

  • 1-5 years of professional customer service experience.

  • Proven ability to quickly learn and apply complex information.

  • Strong problem-solving and multitasking skills.

  • Proficiency in Microsoft Office; ability to navigate multiple systems simultaneously.

Join us in shaping the future of global medical education at Intealth. Apply today to make a difference

  • Service Advisor

    6 days ago

    Philadelphia, Pennsylvania, United States Cyan" auto repair Full time

    OverviewAre you passionate about the automotive industry and dedicated to delivering exceptional customer service? We are seeking a dynamic and motivated Service Advisor to join our team In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring a seamless and positive experience from...

  • Service Advisor

    4 days ago

    Philadelphia, Pennsylvania, United States Chapman Auto Group Full time

    OverviewChapman Ford Philadelphia is looking for a WORLD CLASS SERVICE ADVISOR to join our growing team. Opportunity abounds in the Chapman Auto Group. Best in class pay plan and benefits package. Training Training Training... We will train you with the best Consultants in the industry. Paid PTO, Vacation, Holidays . Health Insurance starting at $89 per...

  • Automotive Service Advisor

    2 weeks ago

    Philadelphia, Pennsylvania, United States Ciocca Automotive Full time $40,000 - $80,000 per year

    We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service advisor professional to join our growing and dynamic team Are you a career minded individual in search of a workplace to call home? At Ciocca Subaru of Philadelphia, you'll have the opportunity to have a positive impact on our customers and our community while...

  • Automotive Service Advisor

    2 weeks ago

    Philadelphia, Pennsylvania, United States Chapman Auto Group Full time $50,000 - $60,000 per year

    OverviewChapman Ford Philadelphia is looking for a WORLD CLASS SERVICE ADVISOR to join our fast paced growing team, a leader in automotive retail. Are you looking to work with the most recognizable brand in the world? We have one opening for the right individual If you ARE ONE OF THE BEST AND WANT to join OUR TEAM in a fast paced environment TO REACH THE...

  • Trade Advisor

    2 weeks ago

    Philadelphia, Pennsylvania, United States Livingston International Full time

    Trade AdvisorJoin Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate...

  • Energy Sales Advisor

    3 days ago

    Philadelphia, Pennsylvania, United States Mpower Full time

    OverviewAt Mpower Direct we are transforming the way communities access clean, affordable energy. As an Energy Sales Advisor you will be on the front lines of that mission. This role is people-focused, and growth-oriented.As an Energy Sales Advisor, you will educate customers, promote renewable electricity options, and help households take control of their...

  • Financial Advisor

    2 weeks ago

    Philadelphia, Pennsylvania, United States Thrivent Full time $60,000 - $120,000 per year

    Meaningful work. Rewarding career.Make an impact providing expert financial advice with heart. Thrivent is a different kind of financial services firm, one that puts generosity at the center of saving and investing. Here, you'll make an impact in the lives of the people you serve, helping them build, grow and protect financial well-being through...

  • Wealth Management Advisor

    1 week ago

    Philadelphia, Pennsylvania, United States EQH Full time $100,000 - $150,000 per year

    A culture of growth with a firm that supportsYou've built a successful practice and now you're considering a move. Perhaps you're looking for more.  At Equitable Advisors, we'd like to get to know and understand you — and help you discover what greater fulfillment you can find — for your clients and for yourself.  We're here to help you grow your...

  • Energy Sales Advisor

    1 week ago

    Philadelphia, Pennsylvania, United States Navigate Power & Verde Solutions Full time $50,000 - $250,000

    Energy Sales AdvisorDepartment: SalesEmployment Type: ContractLocation: Remote - PhiladelphiaCompensation: $50,000 - $250,000 / yearDescription Are you driven by the thrill of closing deals and passionate about helping businesses thrive through cutting-edge energy solutions? Join Navigate Power and Verde Solutions, two industry-leading companies that have...

  • Senior Advisor, Career Development

    7 days ago

    Philadelphia, Pennsylvania, United States Dechert LLP Full time

    The Senior Advisor, Career Development ("Senior Advisor") spearheads the Firm's established career placement practice, known as Dechert Career Pathways. Dechert Career Pathways is a confidential in-house resource designed to support attorneys exploring external career paths and opportunities.The role primarily involves providing career coaching, creating a...