Technical Operations Manager

About Telnyx

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.

We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

Telnyx is seeking a Technical Operations Manager to lead our global IT and Security operations, ensuring business continuity, operational excellence, and compliance across a rapidly evolving, high-performance technical environment.

As the senior leader of IT at Telnyx, you'll report directly to the CEO and take ownership of the company's IT infrastructure, security frameworks, and internal systems worldwide. You'll drive strategy, elevate operational maturity, and lead a distributed team focused on resilience, automation, and security at scale.

• Lead and scale the IT and Security Operations teams globally, fostering a culture of ownership, accountability, and technical excellence.
• Own and evolve the security and compliance strategy, maintaining adherence to frameworks such as ISO 27001, SOC 2, GDPR, CCPA, and PCI.
• Oversee global IT systems supporting distributed teams and high-availability environments, ensuring reliability, scalability, and security.
• Monitor and improve application compliance, proactively identifying gaps and collaborating with Product Owners to drive continuous improvement.
• Lead disaster recovery and business continuity planning, ensuring robust response and recovery capabilities.
• Introduce new tools, processes, and best practices to streamline operations and enhance security posture.
• Ensure service excellence across internal technical support (Level 3), delivering timely and effective solutions to critical escalations.
• Develop performance metrics and reporting for both internal leadership and external audits.

• 7+ years of progressive experience in IT Operations, Security, or Technical Infrastructure roles, with at least 3 years in a leadership capacity.
  
• BS/MS in Computer Science, Engineering, or equivalent technical experience.
• Proven experience managing global teams and complex distributed environments.
• Strong technical knowledge across Linux, Python, Microservices, Nginx, RabbitMQ, SQL, CI/CD pipelines, Git, Graylog, Docker, and Kubernetes.
  
• Expertise in compliance frameworks (ISO 27001, SOC 2, GDPR, CCPA, PCI).
• Excellent communication and stakeholder management skills, with the ability to translate technical complexity into business strategy.
• A proactive, hands-on approach with the ability to zoom out strategically when needed.
• Proven record of implementing scalable systems and processes that improve performance and reduce risk.
• Comfortable being on-call for critical issues outside of standard hours when necessary.