Senior Software Engineering Manager – Cloud Platform

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

At ServiceNow, the Cloud Platform & Infrastructure Services team provides the automation and operations control plane for the ServiceNow cloud. We build scalable, secure, and reliable systems that power our global cloud. Our customers include engineering teams across Systems, Network, Site Reliability, Observability, and Capacity — meaning your work directly enables the entire ServiceNow ecosystem.

What you get to do in this role:   

• Lead and grow high-performing engineering teams, fostering inclusion, learning, and technical excellence
• Partner with product, design, and peer teams to deliver high-quality, customer-centric solutions
• Drive execution on complex and ambiguous technical problems aligned to business priorities
• Ensure solutions are resilient, scalable, and secure, leveraging modern cloud technologies
• Recruit, mentor, and develop engineers while guiding their career growth
• Champion engineering best practices including agile development, coding standards, testing, and automation
• Collaborate across ServiceNow to align efforts, share knowledge, and deliver impact across the global cloud
• Lead multiple product development teams and ensure delivery of high-quality, scalable, and secure software.
• Manage a team of engineers, providing technical leadership, mentoring, and career development.
• Drive engineering excellence through architecture, design, and adoption of modern software practices.
• Work with product management and cross-functional stakeholders to set priorities and achieve product and business goals.
• Establish, standardize and scale strategies and automation frameworks across teams to ensure product reliability and performance.
• Drive innovation and continuous improvement across engineering functions, leveraging AI/ML where relevant.
• Drive Knowledge sharing of best practices related to engineering standards with other teams within ServiceNow.
• Anticipate technical and organizational challenges nor restricted to potential issues that might impact multiple products or features due to their broad expanse, providing clarity and structured solutions.
• Manage resources, staffing, and succession planning to build and retain a best-in-class engineering organization.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12 years of experience in software engineering with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience and at least 5+ years of Experience in a management position for technical teams.
• Proven leadership experience of engineering teams
• Strong leadership in providing direction, delegating effectively, and ensuring team accountability
• Experience with cloud platforms (AWS, Azure, GCP) and open-source tools in agile environments
• Track record of delivering projects that balance business priorities, risks, and outcomes
• Ability to understand broad architectural concepts and apply them to solve complex technical problems
• Ability to communicate architectural vision effectively across various forums.
• Experience influencing technical direction across teams or large-scale projects
• Familiarity with the ServiceNow platform (Core, ITOM, CMDB, Discovery) and/or Messaging Frameworks like RMQ / Kafka is a plus
• Curiosity and critical thinking about how AI can be integrated into engineering workflows
• Experience in prompt engineering and GenAl is a plus or nice to have.
• Experience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have.
• A strong attitude towards measuring and communicating business outcomes
• Proven success in managing large, distributed teams and leading through complexity.
• Experience leveraging AI/ML in engineering and quality processes (e.g., automated testing, AI-driven insights, intelligent monitoring).
• Deep technical expertise in enterprise software development, architecture, and testing.
• Fluency in multiple programming languages (Java, C++, JavaScript, Python, etc.) and strong system design skills.
• Advanced working knowledge of test engineering processes and methodologies with a track record of delivering high-quality products at scale while balancing speed and quality
• Experience with CI/CD, DevOps, cloud platforms, and automation tools.
• Strong leadership, communication, and collaboration skills.
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.).

Why Join Us

• Shape the future of ServiceNow's global cloud while leading impactful engineering teams
• Solve complex, large-scale challenges with direct impact on ServiceNow's platform reliability and growth
• Grow as a leader while building a career path toward higher leadership roles
• Thrive in a collaborative, agile culture that values innovation, inclusion, and continuous learning

Join us to lead and inspire the teams building the future of ServiceNow's cloud.

GCS-23

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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