Computer Network Specialist I

Introduction

GRADE

18

LOCATION OF POSITION

Department of Juvenile Services
Information Technology/Customer
Support Services 
217 E. Redwood Street 
Baltimore, MD 21202

Main Purpose of Job

Join Us in Making a Difference at DJS 

The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of the Computer Network Specialist I, so come join our team and make a meaningful impact on youth and the community at DJS 

The main purpose of this job is to provide Tier 1 Customer Support to over 2,000 DJS staff
and vendors who utilize the DJS network, applications and software. This position assists,
troubleshoots and resolves user software, hardware and network issues and if not able to
resolve, escalates to Tier 2 through four as necessary. This position also, provides account
management and tracking to ensure appropriate staff have access to the network, software
and hardware to do their jobs. This position also provides some inventory management and
vendor manage to support their job functions. 

Some key responsibilities of this position may include, but not be limited, to the following: 

• Provides Tier 1 level phone and email support statewide to assist, troubleshoot and resolve user software and hardware, network and technical issues; and escalates work orders to the correct tier group 2 through 4 as necessary. 
• Provides Account Management, ensuring users have access to all the requested software and applications required to do their jobs. 
• Provides appropriate training to staff, as well as necessary user instruction and support. 

This position is eligible to work a hybrid telework schedule.

MINIMUM QUALIFICATIONS

Experience: Two years of experience, six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes:

1. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.

2. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer network, from an accredited college or university and six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education. 

DESIRED OR PREFERRED QUALIFICATIONS

The preferred candidate for this
position may possess any of the following qualifications:

· Intermediate
knowledge of MS Office Suite
· Familiar
with updating helpdesk ticketing systems. (e.g., ServiceDesk Plus, SpiceWorks) 
· Experience
with VPNs 
· Basic knowledge of networking
concepts such as TCP/IP. 
· Experience with remote support tools
(e.g., SCCM, Team Viewer)

SELECTION PROCESS

Please make sure that
you provide sufficient information on your completed application to show that you
meet the qualifications for this recruitment. All information concerning your
qualifications must be submitted by the closing date. We will not consider
information submitted after this date. Candidates will remain on the certified
eligible list for a period of one (1) year. The resulting certified eligible
list from this recruitment may be used to fill similar positions of the same
classification in this or other State agencies.

EXAMINATION PROCESS

The assessment will
involve a rating of your application based on your education, training, and/or
experience as it relates to the position's requirements. Therefore, it is
essential that you provide complete and accurate information on your
application. Incomplete applications will not be accepted. Please report all
relevant experience and education. For education obtained outside the U.S., you
will be required to provide proof of equivalent American education, as
determined by a Foreign Credential Evaluation Service, at the time of hire.

Please complete the supplemental
questionnaire, if applicable. They will be used when rating applications.
Please note that your answers on the supplemental questionnaire must
correspond to the information provided on your completed application to receive
credit. Missing or incomplete supplemental questionnaires may impact the
overall rating of your completed application. 

If you are a Veteran
applying for this position, please submit your DD 214 Long Form with your
completed application to receive proper credit.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY
recommended. However, if you are unable to apply online, you may submit a completed
paper application and supplemental questionnaire responses via email or fax to
the addresses provided below. If using fax or regular mail, ensure each page
includes your First and Last Name, the Recruitment Number (located at the top
of the posting), and the last four digits of your SS#. Paper application
materials must be received by 5:00 PM on the closing date for the
recruitment. Applications received after this time, or those with incorrect
forms, will not be accepted. Postmarks will not be considered.

Maryland Department of
Juvenile Services 
OHR-Recruitment &
Examination Unit 
217 E. Redwood Street 
Baltimore, MD 21202 
Attn: Nicole Jones, Recruitment #
Fax number

TTY Users: call via
Maryland Relay

If
you are having difficulty with your user account or have general questions
about the online application system, please contact the Maryland Department of
Budget and Management, Recruitment and Examination Division at or
Should additional
information regarding this recruitment be required, please contact the Maryland
Department of Juvenile Services, Recruitment and Examination Unit at
Include the Recruitment Title/Number that is located at the top of the
bulletin.

As an equal
opportunity employer, Maryland is committed to recruiting, retaining, and
promoting employees who are reflective of the State's diversity.




DJS values the
experience gained by Veterans while serving our country. Veterans are welcome
to apply for all current recruitments.




Bilingual applicants
and people with disabilities are welcome to apply for all recruitments.




Candidates with lived
experience relating to the criminal/juvenile legal system are encouraged to apply.

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