Patient Scheduling Specialist

The Impact You Can Make 

Responsible for the scheduling of patient appointments with physicians (new and follow-up); cancer center treatments& procedures; referrals; external tests and procedures from physician written and verbal orders in a timely, accurate and efficient manner while remaining sensitive to the needs of the patients, their families and fellow employees to ensure a smooth and orderly work flow. The percentage may vary depending on the specific department.

Team Impact

• Welcomes, observes and monitors patient waiting or holding areas adjacent to location for timeliness and patient problems. Notify nursing staff if problems or delays arise.
• Schedules multiple appointments and exams including (labs, MD visits, and Medical Imaging procedures) appropriately and accurately via computer scheduling system, phone and/or fax in collaboration with ancillary departments.
• Contacts patients to reschedule appointments or exams as needed, including missed visits.  Appointments are prioritized according to individual patient needs.

The Glens Falls Hospital Impact

Mission

Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.

How You Will Fulfill Your Potential

Responsibilities

• Schedules multiple appointments and exams including (labs, MD visits, and Medical Imaging procedures) appropriately and accurately via computer scheduling system, phone and/or fax in collaboration with ancillary departments.  Identifies proper sequencing of exams and schedules accordingly.
• Is aware of complex treatment plans to ensure scheduled appointments compliment the plan of care based on diagnosis, treatment regime and required timing of various visits (including lab, MD and treatment appointments).
• Serves as a patient liaison and coordinator with physicians, clinical staff, Medical and Radiation Oncology, other departments and ancillary hospital personnel to ensure appropriate testing and scheduling occurs.   Reviews physician orders and ensures orders have been received for all required exams and procedures; obtains additional written orders from physician when necessary to prevent omission of a required test or procedure.
• Enters physician time off into schedule and collaborates with physicians to coordinate patient scheduling related to time off.  Ensures that daily schedules and reports area available for physician and nursing staff.  Collaborates with Physicians on a daily basis in regard to STAT referrals and scheduling issues; reviews and ensures correct scheduling information is obtained.  Directly interacts with patients and physicians to communicate scheduling needs and appointments.

Qualifications - External

Education/Accredited Programs

• High School Graduate
• 1 year of experience in a Healthcare Environment including medical scheduling experience required.
• Computerized medical scheduling experience strongly preferred

Licenses/Certifications/Registrations

N/A

Skills/Abilities

• Excellent customer service skills.
• Excellent command of the English language.
• Knowledge of medical terminology
• Knowledge of some anatomy/physiology preferred.
• Excellent computer and phone skills
• Problem solving/trouble shooting techniques.
• Excellent written and oral communication skills.

Communities We Serve

Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Salary Range 
The expected base rate for this Glens Falls, New York, United States-based position is $17.25 to $24.76 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. 

Benefits 
Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-­time employees who work at least 30 hours per week, can be found here.

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