Criminal Justice Case Manager

Follow your calling, Find your career

Please apply by 1/20/2026

Salary Range: $20.71 to $25.89 per hour.  This is a non-exempt (hourly) position.  Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too.  Join us and build an exceptional experience for yourself, and a better working world for all.

Criminal Justice Services (CJS) is responsible for promoting improvements in the criminal justice system through interagency cooperation, coordination, and planning. It was formed in 2010 by the Mecklenburg County Manager's Office in response to findings from a Justice & Public Safety Task Force.

Position Summary

Provide professional level case management to ensure compliance with court orders and enhance public safety in area of responsibility. This position, under general supervision, may be responsible for Recovery Courts (RC) work, providing offenders with the skills necessary to function in the community and not become repeat offenders, through participation in case planning and the creation and implementation of a unified case/service plan. May be responsible for pretrial work with accused defendants awaiting case disposition, providing direction about where to receive needed services from community resources. May also be responsible for re-entry services work with successful reintegration of residents returning to Mecklenburg County following incarceration at local jails or state/federal prisons. Duties include linking and arranging of services and advocacy.

This position will be located at the Mecklenburg County Court House, 832 E 4th St., Charlotte, NC 28202.

Essential Functions

Be able to provide some case manager support in the community

Meet with social service/criminal justice involved individuals on a regular basis to monitor, case plan, collect urine analysis, crisis management, complete risk needs assessments and SA/MH assessments.

Interviews and screens individuals referred for participating in RC; reviews mental health and/or substance abuse history; conducts case consultations with applicable individuals, coordinates discharge planning with team partners

Evaluates individual's immediate circumstances, including environmental situations and availability of services/support

Facilitate assigned courts by serving as a liaison between the court and treatment providers

Manage housing program for re-entry clients

Document contracts and maintain client records

Enter and maintain progress notes in computerized chart and conduct chart reviews to ensure that all documentation meets with best-practice standards; reviews cases with supervisor to ensure compliance

Prepares a variety of reports and documents related to the individual's services, progress, and/or other related issues/concerns

Monitors individual's progress on a regular basis via office visits, phone contact, or care team meetings

Assists individuals in resolving problems related to treatment or rehabilitation issues and various living problems in home, work, or social environments; provides support as individuals cope with negative consequences of specific mental health and substance use issues

Develops case/service plan in concert with individual and partnering agencies

Assist Program Manager in assessing basic resources accessed by re-entry

Educate and recruit housing providers and support providers through the vendor set-up process

Monitor housing placement for suitability and livability and report issues to provider and Program Manager

Assess clients referred for ability to contribute to housing and determine financial plan; and report client status and/or violations to Program Manger

Serve as a resource for internal and external providers

Service as a representative of Criminal Justice Services in court, various meetings, workshops, and trainings

Work as a part of an interdisciplinary team to foster inter-agency collaborations and researches additional services or programs available to individuals served

Minimum Qualifications

Experience: 

Minimum two years of directly related experience in case management and/or experience working directly with felony and chronic misdemeanor offenders.

Education: 

Bachelor's degree in criminal justice, public administration, social work or related field.

Combination of relevant education and relevant experience accepted?:  Yes

Licenses and Certifications

Requires a valid North Carolina or South Carolina Driver's License

Requires County Driving Privileges

Annual Motor Vehicle Record (MVR) check required

Preferred Qualifications

Excellent written and oral communication skills.

Knowledge, Skills and Abilities

Knowledge of

Best practices models for treatment of substance use and mental health disorders and/or re-entry programming; person centered/goal-oriented planning, recovery model, motivational interviewing, and problem-solving techniques

Crisis intervention and conflict resolution

Federal, State, and local resources for treatment and services

Consumer's rights and consumer choice

The court system

Provision of culturally relevant services in a wide variety of settings

Skills

Working with individuals with substance use disorders and/or psychiatric disorders and effective intervention techniques

Accessing community resources and developing a network with other providers

Developing case plans

Coordinating professional and support services in various programs

Assessing individual needs, concerns, priorities and progress

Abilities

Building Relationships: Identify opportunity and take action to build strategic relationship between areas, departments, or organizations to achieve business goals

Inspiring others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance; verbally communicate information and ideas in a manner that engages others and helps them understand and retain the message

Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to address problems; facilitate implementation and acceptance of change within the workplace

Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

Motivational Fit: The extent to which activities and responsibilities available in the job and the organization's mode of operation and values provide personal satisfaction

Technical Skill: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Case Management: Having the knowledge and skills to link, coordinate, and monitor support services

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.