Customer Service Representative

2 weeks ago

Lancaster, Pennsylvania, United States Thos Somerville Co Full time $45,000 - $55,000 per year
:

Duties and Responsibilities

  • Answer and service incoming phones calls in a polite and courteous manner.
  • Distribute all incoming mail.
  • Process billing of all charge account sales orders.
  • Conduct and maintain filing of all sales orders.
  • Tender and process all cash sales with customers.
  • Reconcile cash drawer and petty cash daily.
  • Create cash deposits, electronically deposit checks, daily.
  • Complete daily/monthly cash summaries. (Cash Balance Sheet)
  • Process payments on customer's accounts and report to A/R. (Branch Deposit Log)
  • Conduct verification of daily cash and charge sales/credits processed using reports. (OERR)
  • Work and maintain "Paid in full, not shipped" job files.
  • Maintain sales tax exemption file in accordance with Company policy.
  • Order and maintain all office supplies within the monthly budget.
  • Handle repair services for all copiers. And any other office equipment.
  • Process vendor returns per company/vendor policies.
  • Provide ongoing administrative support to the branch manager.
  • Participate in the preparation and execution of annual physical inventories.
  • Work overtime as needed.
  • Attend all branch and company structured meetings.
  • Keep work area clean and organized.
  • Display and promote teamwork.
  • Maintain branch document retention in accordance with Company policy.
  • Have working knowledge of company business system, email, phones and learning software

Requirements:

Skills Required

  • Problem solving
  • Interpersonal/People
  • Communication
  • Listening
  • Teamwork
  • Time Management
  • Prioritizing and organizing
  • Customers
  • Multitasking
  • Dependability

Knowledge Required

  • Computer and systems literate
  • Product and product application
  • Operation of basic office equipment
  • Basic math
  • Proper phone and business etiquette
  • Company policies and procedures
  • Awareness of company resources to assist customers

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