Service Line Business Manager-Cardiac Service Line

Employment Type
Full time

Shift
Description:
Mission Statement

• We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision

• To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values

• In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

Job Summary:
Implement, support, and maintain the mission of St. Joseph's Health and Trinity health,
to serve together in the spirit of the Gospel as a compassionate and transforming health presence within our communities.
This position will serve as the primary operational support for the business needs of key service lines and accountable for sustained financial success and growth of those services.

Essential Duties And Responsibilities
Administration of Service Line Financials

• Provides underlying budget assumptions and forecasts for volumes and expenses, coordinating with Service Line Leadership and Financial Services for budgeting and forecasting needs.
• Monitor financial performance for the service, tracking variances and opportunities. Reporting out to Service Line Leadership in monthly meetings
• Coach area management on operational efficiencies and best practices for expense and revenue controls, building financial acumen and stewardship throughout the service line.
• Work with Administration & Service Line Leadership to set financial service line expense and revenue targets and tracking of progress
• Identify improvement opportunities using data and benchmarking. Interpret, make recommendations and apply these findings to develop improvement initiatives.
• Serve as the liaison to Business Analysis Unit for continued improvement of the cost and revenue models
• Routinely provide status updates on initiatives and standard metrics to the Service Line team, System Office leadership and accountable executives.
• Lead Service Line improvement initiatives, including scheduling, A3 project planning and action item tracking. Drive team to consensus and documentation of follow-up items.

Inform Service Line Strategy

• Assist Service Line is creation long and short- term strategic plans
• Develop financial models and business plans for future business offering, improvement impact and capital requests
• Monitor market activity and identify areas of concern or opportunity
• Collaborate with Service Line team and Marcom for PR and advertisement planning
• Communicate the Service Line value proposition and be a champion for its brand

Direction of Service Line Analytic Needs

• Utilization of analytics & self-serve tools provided by the Service Line and BI Teams to drive operational change
• Define and monitor key performance indicators for financial & operational efficiencies and quality improvement
• Provide consultative support to the Service Line regarding data and analyses
• Coordinate with Business Analysis Unit Functional teams for collaborative projects
• Serve as the primary Service Line Contact for the BAU Service Line Analysts – setting priorities, defining needs and reviewing output
• Provide feedback of analytic and reporting functions to BAU leadership for annual reviews and continued improvement

Other

• Understand and adheres to all departmental policies and procedures.
• Responsible for completing and maintain all required training relative to job function.
• Maintains a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and patients.
• Abide by the policies and procedures set forth in the St. Joseph's Health employee handbook.
• Perform other duties and responsibilities as required or requested.

Knowledge, Skills And Abilities

• Strong business acumen, particularly in a healthcare setting
• Proven organization and project management skills
• Excellent presentation skills and group facilitation skills
• Strong knowledge in Lean concepts, including Gemba and A3 development
• Strong analytical skills and proven critical thinking and problem solving abilities; including resolving complex problems requiring innovative solutions.
• Experience with financial modeling and healthcare financial metrics is preferred
• Demonstrates ability to be a strategic leader and facilitate change
• Proficient in Microsoft Office with mastery of Microsoft Excel and experienced with analytical reporting platforms
• The ability to work with all levels of the organization, meet deadlines and work under pressure and in sensitive or confidential situations.
• Maintain high degree of discretion when dealing with confidential information

Education And Experience

• B.S. or B.A. Degree in Accounting, Finance or Business or related field, Master's degree preferred
• Progressive work history with 3-5 healthcare management or business management experience
• Prior experience working in a hospital and or private multi-practice patient accounting setting

PHYSICAL DEMANDS

• Sedentary work - walking or standing for extended periods.
• Repetitive motion of hands, fingers, and wrists

WORK ENVIRONMENT AND HAZARDS

• Category II – Normal routine involves no exposure to blood, body tissue, but exposure or potential for exposure may occur

Pay Range based on experience and location $43.50-$56.40

Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.