Professional Services Consultant, AI Security

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Your Career

In this role, you will be at the intersection of two of the most transformative technologies of our time: Artificial Intelligence and Cybersecurity. You will be a key expert in our brand-new AI Security services, built on the foundations of Prisma AIRS and the cutting-edge technology from our Protect AI acquisition. You will lead our customers through the complex but critical process of securing their AI and Machine Learning (ML) pipelines from development to runtime. This is a unique opportunity to become a foundational member of a team that is defining the best practices for AI Security in the real world.

Your Impact

• Lead and execute customer-facing projects to deploy and operationalize the Prisma AIRS suite, including AI Model Scanning and AI Red Teaming solutions.

• Act as the subject matter expert (SME) for customers and internal teams on securing the entire AI/ML development lifecycle.

• Design and implement security solutions that protect against novel threats targeting Large Language Models (LLMs) and other ML systems, such as model poisoning, prompt injection, and data evasion.

• Develop and deliver technical workshops, best practice guides, and strategic recommendations to help customers build a robust AI security posture.

• Collaborate directly with our Product Management and Engineering teams, acting as a crucial conduit for field feedback to shape the future of our AI security products.

• Create and maintain technical documentation, delivery templates, and reusable intellectual property to scale our practice globally.

• Troubleshoot and solve complex technical challenges related to AI model security, runtime environments, and API integrations.

Your Experience 

• 8+ years of experience in a customer-facing technical role such as Professional Services, Solutions Architecture, Consulting, or Technical Account Management.
• Strong foundational knowledge of cybersecurity principles and public cloud platforms (AWS, Azure, GCP).
• Hands-on experience with AI/ML concepts, frameworks (e.g., TensorFlow, PyTorch), and the ML operational lifecycle (MLOps).
• A solid understanding of Large Language Models (LLMs) and the unique security challenges they present.
• Proficiency in scripting and automation, particularly with Python and Terraform.
• Proven experience in identifying and mitigating the OWASP Top 10 for LLM threats (e.g., Prompt Injection, Model Poisoning, Data Leakage). You should have experience with tools and techniques for testing LLM vulnerabilities.
• Exceptional communication, presentation, and problem-solving skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

Nice-to-Haves (The Differentiators):

• Direct experience in AI Security, including adversarial ML techniques, AI red teaming, or securing ML pipelines.
• Prior experience with Palo Alto Networks products, especially Prisma Cloud or NGFW.
• Knowledge of containerization and orchestration technologies (Docker, Kubernetes).
• Relevant industry certifications in cloud, cybersecurity, or AI/ML.

The Team

Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign — it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

 

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $140,000 - $192,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.