Customer Support Analyst

1 week ago


Burlington, Massachusetts, United States MSB Financial Solutions Full time $60,000 - $85,000 per year

Junior Client Support Analyst with Strong Communication and SQL Skills.

Location: Burlington, MA Hybrid 4 days in the Office

Experience: 2-3 years in Customer service role, preferably at a Bank.

Job Description

  • Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:
  • User administration/privileges
  • Configuration and testing of software changes and operational processes
  • Interface/integration configuration, testing, and support
  • Assistance resolving escalated problems
  • Migration of changes and problem resolutions to production environments
  • System availability
  • Performance troubleshooting
  • Charles River IMS and database software patches
  • Charles River IMS version upgrades
  • Business Continuity/Disaster Recovery assistance
  • Working with CRD colleagues to smoothly transition new clients to production operation.
  • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
  • Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
  • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.


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