Customer Support Analyst
1 week ago
Junior Client Support Analyst with Strong Communication and SQL Skills.
Location: Burlington, MA Hybrid 4 days in the Office
Experience: 2-3 years in Customer service role, preferably at a Bank.
Job Description
- Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:
- User administration/privileges
- Configuration and testing of software changes and operational processes
- Interface/integration configuration, testing, and support
- Assistance resolving escalated problems
- Migration of changes and problem resolutions to production environments
- System availability
- Performance troubleshooting
- Charles River IMS and database software patches
- Charles River IMS version upgrades
- Business Continuity/Disaster Recovery assistance
- Working with CRD colleagues to smoothly transition new clients to production operation.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
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