Member Advocate FL

Competitive Salary:
$50,000 to $60,000 commensurate with experience, with the opportunity to earn performance-based bonuses, and a comprehensive benefits package.

Job Location:
Bonita Springs, FL 34134

Schedule:
Monday - Friday 8:30AM -5:00PM

Hybrid Role:
2 Days In-Office, 3 Days Remote Work (Candidates located outside the local area will not be considered, as this role requires in-office presence.)

Summary
As a Member Advocate, you can drive growth with your customer service and sales expertise You will play a crucial role in supporting and guiding our members through their healthcare journey while driving growth for our organization. This dynamic position involves daily outreach to both existing and new leads, focusing on engaging and educating members. Your ability to build relationships and effectively communicate our services will be key to success in this role. By meeting or exceeding your enrollment goals, you will have the opportunity to earn attractive incentives, rewarding your dedication to helping our members access the healthcare they need.

Key Responsabilities

• Conduct daily member outreach to existing and new leads, building relationships and identifying eligible opportunities.
• Qualify candidates for prescription programs through data collection.
• Achieve or surpass weekly target enrollments, contributing to company growth.
• Engage and educate health plan members about available products and services, advocating for their best interests.
• Collaborate with pharmacy partners to coordinate prescriptions.
• Complete other tasks assigned by Account Executives.
• Correspond professionally with health plan members, benefit consultants, and HR executives to address inquiries and promote services.
• Research and resolve complex issues, providing excellent customer service to retain and expand member base.
• Support Account Executives with various tasks to drive team success.
• Perform other duties as assigned by Supervisor.

Qualifications

• Associate's or Bachelor's Degree in a business-related field preferred or equivalent work experience.
• At least 3 years' experience in the healthcare or insurance industry preferred.
• At least 3 years' customer service experience with a sales background preferred.
• At least 3 years' Account Management experience preferred.
• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.
• Advanced working knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint, Access) or similar software applications.
• Experience with Salesforce a plus.
• Demonstrated presentation skills including preparation and execution.
• Strong project management and organizational skills.
• Excellent customer service skills, with the ability to develop sound relationships with multiple clients.
• Ability to interact with vendors effectively.
• Understanding of basic terminology of health and prescription insurance plans.

Key Competencies

• Business Acumen.
• Organizational Skills.
• Communication Proficiency.
• Collaboration Skills.
• Customer/Client Focus.
• Technical Capacity.
• Excellent Customer Service Skills.

Classification:
Exempt

Occasional evening and weekend work may be required as job duties demand. Please note that this position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning it is not eligible for overtime pay.

Job Location:
Bonita Springs, FL 34134

Schedule:
Monday - Friday, 8:30 AM - 5:00 PM

Hybrid Role:
In-office and remote work

Supervisory Responsibility
This position has no supervisory responsibilities.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and all forms of technology.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel
The position does not require travel.

Assessment Notice
As part of our hiring process, candidates may be asked to complete an online skills assessment. A secure testing link will be provided directly by our team if selected to move forward.

Work Authorization
At this time, ScriptSourcing is unable to sponsor employment visas. Candidates must be authorized to work in the United States without current or future visa sponsorship.

AAP/EEO Statement
ScriptSourcing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ScriptSourcing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ScriptSourcing is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their job. If you require an accommodation during any part of the application or employment process, please contact Human Resources. Reasonable accommodations may include modifications to the application process, adjustments to the work environment, or changes in the way job duties are performed, unless such accommodations would cause undue hardship to the company.

ScriptSourcing expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Becker Benefits and ScriptSourcing employees to perform their job duties may result in discipline up to and including discharge.

At-Will Employment
Employment with ScriptSourcing is on an at-will basis. This means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.