Current jobs related to Linguist Services Specialist - Portland, Oregon - Linguava Interpreters Inc
-
Human Services Specialist 3
4 days ago
Portland, Oregon, United States Department of Human Services Full timeInitial Posting Date:10/21/2025Application Deadline:10/28/2025Agency:Department of Human ServicesSalary Range:$4,023 - $5,575Position Type:EmployeePosition Title:Human Services Specialist 3 | Bilingual English/Vietnamese preferredJob Description:TheOregon Department of Human Servicesis proud to be an Equal Opportunity Employer. We are guided by ourEquity...
-
Human Services Specialist 1
6 days ago
Portland, Oregon, United States Department of Human Services Full time $34,290 - $56,220 per yearInitial Posting Date:10/28/2025Application Deadline:11/04/2025Agency:Department of Human ServicesSalary Range:$3,429 - $4,622Position Type:EmployeePosition Title:Human Services Specialist 1Job Description:TheOregon Department of Human Servicesis proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE...
-
Customer Service Specialist
6 days ago
Portland, Oregon, United States Peninsula Truck Lines, Inc. Full time $40,000 - $60,000 per yearSchedule start time will be 6am Monday-FridayJob Summary:The Customer Service Specialist is responsible for providing exceptional service to clients by addressing their inquiries, resolving issues, and ensuring smooth coordination of transportation services. This role requires strong communication skills, a customer-focused attitude, and the ability to work...
-
Portland, Oregon, United States Sherwin-Williams Full time $40,000 - $90,000 per yearThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Associate Customer Service Representative
2 days ago
Portland, Oregon, United States Providence Health & Services Full time $60,736 per yearDescriptionThe Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services. The HME Care Specialist I educates customers on a broad portfolio of HME products, supplies and services,...
-
Peer Support Specialist Full-Time/Day
2 days ago
Portland, Oregon, United States Providence Health & Services Full time $1,752 - $4,349 per yearDescriptionThe Peer Support Specialist will be an essential part of the Behavioral Health Team. Provides telephonic and in person support and assistance with connection to outpatient behavioral health, substance use and other community services to patients who have recently discharged from the hospital. The peer support specialist may work remotely, in the...
-
Navigation Specialist
6 days ago
Portland, Oregon, United States Sunstone Way Full timeJob Title: Navigation SpecialistDepartment: Houseless Intervention ServicesReports to: NavSpec ManagerSalary Grade/Level/Family/Range: $28.05/hour, Step I, FY Effective Date: 1-Jul-24FLSA Classification: Non-exempt / HourlyAFSCME RepresentedHours: Tues-Fri 10am-9pmJob Summary: The Navigation Specialist will be a member of a dedicated team whose...
-
Child Life Specialist
4 days ago
Portland, Oregon, United States Shriners Children's Full time $30 - $45Company OverviewShriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice,...
-
Child Life Specialist
4 days ago
Portland, Oregon, United States Shriners Children's Full time $63,000 - $72,000 per yearShriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience,...
-
CAD CAM Specialist
6 days ago
Portland, Oregon, United States Patterson Companies, Inc. Full time $90,000 - $120,000 per yearPatterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...
Linguist Services Specialist
2 weeks ago
Position: Linguist Services SpecialistReports To: Interpreter Relations ManagerDepartment: OperationsLocation: Portland, Oregon (Hybrid)Employment Type: Full-Time / Non-ExemptCompany OverviewLinguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go-to company that employees take pride in, linguists are excited to be partnered with, and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland, Oregon, Linguava has grown into a $33 million company with a team of 75+ full-time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare, regardless of what language they speak or sign.Position SummaryThe Linguist Services Specialist plays an essential role in ensuring Linguava promotes a supportive environment for linguists across all service lines, including onsite, translation, over-the-phone, and video remote interpreting. Guided by our core value of Above and Beyond Customer Service, this position ensures timely responses to linguist inquiries, builds community through appreciation events, and cultivates a strong sense of connection and support. The role also provides education on client contractual requirements, assists linguists in obtaining and maintaining Healthcare Interpreter credentials, and partners with internal teams to align with organizational standards.Essential Duties & ResponsibilitiesLinguist Liaison and SupportServe as the main point of contact for Linguava's linguists and respond to all inquiries promptly and effectively via phone and email to deliver first contact resolution whenever possible.Conduct proactive check-ins (e.g., 30-day post onboarding) and ongoing outreach to dormant or low volume linguists identified through internal reports.Research and resolve service issues reported by linguists, document root cause and follow-up actions.Communicate important company updates, operational changes, and regulatory requirements to Linguava's linguist network.Provide support with the scheduling application in person or remotely, including basic troubleshooting and guidance.Compliance & DocumentationManage and maintain complete, organized compliance and credentialing records, track expirations and identify missing documentation.Create and analyze monthly compliance reports to assess overall status and trends.Conduct targeted outreach campaigns to drive completion of required credentials and training.Coordinate background checks and federal exclusion verifications.Lead campaigns to achieve and sustain 100% linguist completion of required training.Assist with client audits by compiling and delivering requested interpreter records accurately and on time.Interpreter Engagement and Community BuildingPlan, coordinate and host linguist appreciation events across Oregon as needed.Track event attendance, solicit feedback via surveys, and translate insights into action plans as necessary.Represent Linguava at industry events, conferences, and community outreach initiatives to strengthen relationships and promote linguist engagement.AdministrativeResearch payment inquiries, verify payment status and resolve reported discrepancies in partnership with the Accounting team.Educate linguists on mileage and rate protocols, invoicing cycles, and documentation best practices.Process newly onboarded linguists into operational systems.Maintain accurate records and data across in Linguava's Interpreter Management System.Document SOPs, quick guides, and FAQs to streamline internal workflows and improve linguist self-service.Cross Functional CollaborationPartner with scheduling, quality assurance, and client experience to align linguist readiness with real time contractual requirements.Assist with escalations from other departments, investigate and resolve issues and close the loop with all stakeholdersMonitor communication channels to answer interpreter relations questions and process updates promptly.ReportingMaintain weekly and monthly reports on response times, compliance rates, event participation and feedback, and outreach effectiveness.Identify process gaps and propose improvements that enhance the linguist experience and operational efficiency.QualificationsEducationBachelor's degree in relevant field preferredProfessional Experience2+ years in customer success, vendor relations, interpreter relations, credentialing, or operations coordination role (language services or healthcare preferred).Experience managing compliance/credentialing records and conducting targeted outreach campaigns.Familiarity with interpreter management systems, and the ability to learn and navigate a variety of web-based platforms and business tools.Demonstrated commitment to language access, cultural inclusion and community impact.Knowledge, Skills, & AbilitiesKnowledgeWorking knowledge of linguist credentialing processes and standards in the language services industry.Understanding of language access regulations.Understanding of cultural and linguistic diversity in healthcare and community settings.Familiarity with background screening procedures and contractor compliance best practices.Basic understanding of labor laws and contractor classification requirements.Awareness of interpreter training programs and educational pathways.SkillsStrong communication skills with a friendly, confident presence when speaking to groups or large audiences.Outstanding customer service and relationship building, with a calm, solutions oriented approach.Strong organization and time management, able to juggle multiple priorities with attention to detail.Clear, professional written and verbal communication across diverse audiences.Data tracking and light analysis for compliance, outreach and engagement metrics.Skilled in planning and coordinating events, and developing, distributing, and analyzing feedback surveys and other evaluation tools.Creative problem solving through critical thinking, collaboration, and solution oriented approaches.AbilitiesBuild rapport with linguists from diverse cultural and linguistic backgrounds.Adapt quickly to changing priorities in service demands.Effectively manage a fast paced environment while ensuring accuracy, clear communication, and consistent follow through with linguists, clients, and team members.Travel locally and occasionally outside of Oregon as needed.Work independently and collaboratively across departments. Technical ProficienciesProficiency with Google Workspace and Microsoft Office.Business intelligence and reporting dashboardsComfortable navigating and learning a wide range of web based platforms and business tools. Physical, Cognitive, and Sensory DemandsAbility to sit or stand at a computer for extended periods and occasionally lift up to 15 lbsAbility to analyze information, manage competing priorities, and make timely, thoughtful decisionsClose vision required for computer use and for reviewing proposals, contracts, and dashboardsFrequent verbal communication in meetings and video calls, and clear written communication skills Work Schedule & AvailabilityThis is a full-time position based on a standard business schedule of Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. Occasional flexibility in start and end times may be needed to accommodate business needs. Primary work is performed on-site at the Portland office, with the option to work from home in accordance with company hybrid-work policies. Ability to travel (
